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Excellent 8.5
Based on 4794 reviews

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Excellent



based on 4794 reviews
  • Cleanliness 8.8
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for money 8.1
  • Food/Dining 7.7
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Esther N. from Singapore
Groups
Stayed 2 nights in March 2016
Great stay!
Room is very comfortable, hotel is clean and location is good.
Room is very comfortable, hotel is clean and location is good. However, indication on bottles of water were not clear as which is complimentary and which is not. Hence, caused a confusion which resulted to us having to pay for it. Nonetheless, overall experience was great with very nice and helpful hotel staff, and awesome tuk tuk service. It would be great if there is also a pick up service for tuk tuk instead of just a drop off service.
Reviewed March 20, 2016

Theophilus R. from Malaysia
Couples
Stayed 2 nights in March 2016
Family
Good for Shopping
Reviewed March 20, 2016

Chloe S. from Singapore
Solo travelers
Stayed 3 nights in March 2016
Great experience
Rooms were new and clean, fantastic location just beside the malls. Will come back again!
Reviewed March 19, 2016

Pauline Y. from Singapore
Groups
Stayed 3 nights in March 2016
Comfort but there are room for improvement !
Comfort , clean , good location
The stay is comfortable, however it is very difficult to get taxi or tutu at the hotel despite requesting for help from counter at the lobby. They are too busy with others Travellers to help to call for taxi or tutu . The in balance massage 's service is good however the Safety QC need to be check as I have a fall while walking from the counter to the room . It was due to water leaked out from the steam bath and due to the lightening ,no one see the pool of water on the floor. The breakfast is normal fare .
Reviewed March 18, 2016

Ming L. from Malaysia
Couples
Stayed one night in January 2016
Value for money
Big n clean room, good location, friendly staff
Reviewed March 17, 2016

Low H. from Malaysia
Families with young children
Stayed 2 nights in March 2016
Good location n convienent
Good location n convienent to shop at platinum mall
Reviewed March 17, 2016

Krisana P. from Australia
Couples
Stayed 3 nights in March 2016
great location! convenience and great shopping.
my partner and I stayed at this hotel for 3 nights. the hotel is on top of platinum shopping mall which is a large shopping mall with lots of little boutique stalls that sell clothes, mainly ladies fashion, about 4 floors of ladies fashion (my partner enjoyed this very much) i digress, the hotel it self is cozy... the gym is great very open and good equipment. the pool area is lovely and has a great view of the city. we spent a bit of time on the 9th floor where there is a semi sky bar located next to the pool with 2 for 1 happy hour, which actually go's for about 5 hours. so if you wanna get hammered, great place to start. the hotels location is fantastic, extremely convenient and walking distance to everything and if you cant walk there you can take there tuk tuk service. my partner and i walked to central world, siam paragon, siam square and MBK from the hotel. Mind you it was about a 4k walk and i probably wouldn't do it again. but it is doable. room service we tried the pad thai and the club sandwhich, i make it a point to try the club sandwhich at every hotel i stay at. club sandwhich was probably a 7/10 and pad thai was 5/10 - tooo spicy. so if you plan on ordering it, make sure you ask for a little spice or no spice. i like spicy and even i couldn't finish it. but if room service isn't your thing there are plenty of other food options around - PLENTY! if your more adventurous, street food is everywhere, but if you have a sensitive tummy - there are plenty of restaurants around also. and if you don't like Asian food at all and just want to stick to Maccas and KFC, plenty of that around too. the only downfall was the pull down curtain that blocks the view between the bedroom and bathroom. This was broken so i had full view of my partner scrubbing her private parts =) (not complaining) and unfortunately for her, she had the full view of me scrubbing my parts...my point is, if you don't want to see your best mates bathroom routine, i highly recommend y
Reviewed March 16, 2016

Guo L. from Singapore
Families with young children
Stayed 3 nights in March 2016
Perfect Stay Once Again
Friendly Staff, Good Location and Big, Clean Room
This is our third time staying in Novotel Bangkok Platinum Pratunam and they have not disappointed once again. We have booked 3 rooms via two separate bookings and have made a few requests via email prior to our arrival: 1) Early Check-in at around 1200hrs as we have two young children in the group 2) All 3 rooms was to be on the same level 3) Baby cot in 2 of the rooms Reply via email was prompt with a standard "subjected to availability" reply When we arrived and check-in, Natasha (hope I get the name correct) served us and we are glad that our request was actually put through to the front desk staff without us repeating. Natasha managed to allocate all rooms to be on the same floor, checked us in early for 2 rooms and arranged for baby cot in room. Throughout the check-in process, Natasha was patient and polite. Rooms were spacious and clean as usual. Hotel location is just next to Platinum Mall Fashion Mall and nearby to other shopping areas. We also noticed there is a sky bridge (under construction) and will be linking up towards Big C Hypermart, Central World and other shopping areas in future. A definte additional plus point to continue staying in Novotel Bangkok Platinum Pratunam. Keep it up and thank you for the wonderful stay.
Reviewed March 16, 2016

Elsie H. from Singapore
Couples
Stayed 4 nights in March 2016
Hotel stay
Service very good
Reviewed March 16, 2016

James T. from Singapore
Couples
Stayed 3 nights in March 2016
Upgrade
Must have a smoking room !
Reviewed March 16, 2016