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Excellent 8.5
Based on 4716 reviews

Recent customer comments

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based on 4716 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 7.7

Wenn K.
September 26, 2015
Happy Guests
Breakfast spread
Glad I choose this hotel. Location is good

Suzy N.
September 26, 2015
Perfect location
The hotel location is perfect for street food n 5 mins walk to Central World. Service and view is awesome at premier lounge.
We stayed at the executive suite facing Central World that comes with 2 toilet. My son loves the hugh bath tub. Executive lounge has a good city view. Room is quite clean generally except for few stains on coffee table n toilet. I find the room is quite dim and the hotel should consider upgrading their lifts to guest access card since the hotel is located at busy location to give the guest a sense of security.

September 26, 2015
Regular guest of Novotel Platinum
Excellent location, comfortable room & good customer service
This is my 2nd visit to BKK in 2015 and staying at the same suite room of Novotel Platinum executive floor. Was abit disappointed during check-in. The executive lounge staff was unfriendly and the face looked stern. It was totally different from my prior experience. The whole set of crew was different (from my previous stay) too. I made a feedback to the lounge manager the next day and was glad that he was quick to rectify the situation. He briefed the crew on the customer service aspect and I could see a difference in their service from the 2nd day onwards. I must compliment the lounge manager for displaying a high level of customer service and his quick action upon receiving feedback. The suite room is spacious but abit run down. Perhaps due to their high occupancy rate and they did not manage to do maintenance as frequent as it should be. It was freezing cold in the night even though the aircon temp had been adjusted to 30 deg Celsius. The breakfast and Happy Hour Snacks at the executive lounge were almost the same during the 6 days stay. So I would recommend that you alternate having breakfast between executive lounge and the cafe (located at level 6).

Kenneth Y.
September 25, 2015
Hotel with great location
Novotel Pratunam has a great location, modern room design and good staff service
I thoroughly enjoy my stay in Novotel Pratunam.

lim L.
September 25, 2015
Overall is great , location, service, love it
1.location, working distance near by shopping , massage, food stall ...,2. Morning breakfast is wandeful we are really enjoy it.
Enjoy, relax,

Joyce O.
September 25, 2015
Best hotel
Location, friendliness n cleanliness
I like the feel when I am in the hotel . Spacious n comfortable in the room. I like the idea of being environmental by the hotel . Not only tt I think they provide free Tuk Tuk service to few location is very good . If they can provide free transport back from the places will be great. Will recommend more friend to stay in this hotel

Lee W.
September 25, 2015
Pleasant stay
Free tuk tuk service
Helpful staff and good service!! Free tuk tuk service to central world, Siam paragon and BTS was great! This is my 3rd times staying will definitely go back again

Maisarah H.
September 25, 2015
Superb stay
Clean, accessibility and 24hrs room service

Chew L.
September 24, 2015
Excellent n great location.
The shopping mall n night markets surroundings the hotel. It is very convenient, whatever stuffs n foods you like to get. The staffs are very friendly and helpful. Great services!
I enjoyed my stay pleasantly with shoppings. The hotel connected with platinum mall and city complex. You can comfortably enjoy your shopping without feeling sweat from the hot weather. I liked the hotel services and location. Only things is the swimming pool is slightly small.

September 24, 2015
Good location
Location, price and comfort
The stay was pleasant as it was literally above platinum mall, very convenient