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Excellent 8.5
Based on 4736 reviews

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Excellent



based on 4736 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 7.7

suryana T.
Indonesia
July 02, 2016
Excellent Location & Customer Service
This hotel is the best if you come for shopping. Very convenient as it is next and connected to Platinum Fashion Mall Zone 3. And many food trucks and stalls just in front of the entrance. You can find Starbucks, Mc D, Swenson next to it. Also a walking distance to some major shopping centre like Big C, isetan, Central World. You can also walk to Siam Paragon via bts skywalk from isetan. The room is very clean. But I noticed that they have cut the amenities by half in quantity. Last time I stayed here, they provided everything double. Except razor I did not remember it because I did not use it. They used to provide double set for shampoo, shower gel, toothbrush everything prepared already in the room. But this time I am a bit astonished how come a 4 star hotel did not prepared toothbrush set in the room. Well, it is written that they do provide razor and toothbrush and set upon request. But still kinda funny. The razor thing is understanable but everybody gotta brush the teeth buddy.. Lol I called the housekeeping. Waited for 15mins, nobody showed up at the door with a toothbrush. Then I called guest satisfaction service, they said they will remind housekeeping staff. In a few mins like 2 or 3 a staff came and gave me the toothbrush. Not very practical. However, I don't know if it is the same with higher type rooms. But there is one thing about the amenities, they change the packaging and smell of the shower gel/shampoo. Better packaging, better smell. It smells like sugar cane which is muchhhh better than the previous ones. About breakfast, last time I only had a few roasted potatoes and juice though they did have a large selection to choose, so I did not book a room with breakfast and can't say much about it.

Fui C.
Malaysia
July 02, 2016
MeL
Will visit again soon.

Yuen L.
Hong Kong
July 02, 2016
Good location
Good location

Puja K.
India
July 01, 2016
Overall good.
Service is very bad. Had to call 3 times each time to get water or towels. Staff pushing a lot to upgrade. Never give early check in if you don't upgrade. Not fair.

Kheng T.
Singapore
June 29, 2016
Good Location for Shopping
Fashion Mall & Food Court just below the Hotel. Very Convenient place for family with young children,

LEE Y.
Malaysia
June 29, 2016
shower water got problem..only Hot water don't have cold one. burn my skin
a bit noisy n renovation sound when night time

Michelle L.
Singapore
June 28, 2016
Very convenient location
Room is clean and big. Good location for shopping and food. Good service too.

Fiona L.
Singapore
June 28, 2016
Back for the third time and still loving it
Very convenient location for shopping at platinum, walking distance to many of the major shopping malls near the area. Rooms are clean, massage and spa facilities are awesome! Will definitely be back again!

Xiaochun L.
Singapore
June 27, 2016
good hotel
Location is very good

Jessica -.
Indonesia
June 27, 2016
Good location and service
Location is good and hotel room is clean. Staff provide good service too.