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Excellent 8.5
Based on 4727 reviews

Recent customer comments

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Excellent



based on 4727 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 7.7

John T.
Singapore
September 12, 2015
Rooms small, No hygiene
For shoppers location is good
First the room is very small and if you're booked by agoda it any other methods you'll not get a good room. Next, at the breakfast place, food is good with quite a full spread if items to eat but the staffs look at you differently when they allocate a place for you to sit. Last but not least, this is the most disgusting sight of the hotel. The staffs at the breakfast place clears the table after the guests finish by conveniently sweaping the dirt and rubbish onto the floor instead of clearing it properly as i witnessed the whole episode and totally no hygiene at all. Felt like staying in a class 2/3 hotel and eating at a food court.

sally Y.
Malaysia
September 11, 2015
Satisfaction Stay
Staff is friendly, rooms are clean and near to shopping area
The stay was satisfied with few points to be improve like the kids club, breakfast selection and televisions channel selection

Lee K.
Malaysia
September 11, 2015
Unforgettable memory at novotel
Cleanliness , spacious room and nice
Very satisfied and location is good for shopping .

Irene L.
Indonesia
September 10, 2015
perfect
location, executive lounge, friendly bellboys
i am satisfied! thats all

Alice T.
Singapore
September 10, 2015
Convenience for shopping but a bit far to bts
Shopping, massage and night market
The room is clean but the wifi is poor.

Benny W.
Singapore
September 10, 2015
Great and good value
Room, cleanliness and location
Fantastic, shopping is just below, great location and wonderful people

Wong F.
Singapore
September 09, 2015
very strategic location near lots of shopping
comfortable rooms, most shopping malls are within walking distance, friendly staffs
HAPPY & Satisfied. Will book this hotel again!!

Chiam H.
Malaysia
September 09, 2015
clean
clean, convenient & shopping
Perfect

Wei L.
Singapore
September 09, 2015
Toilet drainage poor
Location is good. Next to money changer, convenience stores and Central World.
The shower drain is chocked and drains away water very slowly till the state I had to turn off the shower head every 2-3 mins to allow the water to drain off before continuing to shower.

maria P.
Canada
September 08, 2015
location great for shopping
staff wa very attentive to our needs, room was very clean,
the 4 of us enjoyed our adjoining rooms on the 17th floor. housekeeping was very attentive to our needs and all requests were given much consideration, including IF expert who installed a repeater to improve our WIFI signal in our room. my only disappointment upon our arrival at the hotel was the shabby condition of the lobby as i expected more ambiance with a 4 star rated hotel.