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Excellent 8.5
Based on 4736 reviews

Recent customer comments

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Excellent



based on 4736 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 7.7

SIO T.
Singapore
August 01, 2015
Good Location
Location, Food and Shopping

Lamees M.
Bahrain
July 31, 2015
Convenient directly connected to platinum mall
connection to platinum shopping mall, friendly and helpful staff, nice breakfast
my stay at the novotel was nice as i always stay there when i visit bangkok as its directly connected to platinum shopping mall, the rooms are nice and comfortable however only lacking attention to details in terms of cleaning the room and toilet.

CHI L.
Macau
July 31, 2015
Good
convenient, neat and comfortable

Hwee L.
Singapore
July 30, 2015
A Great stay
Location, very comfortable and clean rooms, breakfast was a good spread as well.
I truely enjoyed my stay for the first time at Novotel Platinum although would have liked it better if the pool was bigger as I had kids. But the pros of the hotel more than made up for that.. Firstly, the location was truely convenient for me. Right on top of Platinum, and walking distance to Central world and other smaller malls. And I had a great room, the executive room. Appreciate the kind check in staff who gave us that room maybe because she saw that I had kids with me. Check in and check out was quick. The room size was good and the cleanliness was well maintained. Breakfast was a good spread, never short of supply and there were plenty of choices, even for Vegetarians. Free tuk tuk shuttle was very useful. I definitely recommend this hotel...

Lee P.
Malaysia
July 29, 2015
Good location and great service
Location, service and shopping
It was a great stay.

Yew T.
Singapore
July 29, 2015
Conveniently located great hotel
Convenient for Shopping, comfortable
Great location, very convenient. Just a little expensive.

Priscilia P.
Singapore
July 29, 2015
Great location, excellent breakfast
Breakfast, location and clealiness n comfort of the room
I have stayed almost all the hotel in pratunam area. Novotel is still the best in term of location and breakfast. Bed is comfortable, pillow is too high i get stiff neck. There's an empty fridge, no drinks or snack, only a box of condom. we stayed there for 3 nights, 1 day we use the hand towel, 2nd day the used hand towel was removed and clean 1 left behind during housekeeping. 2nd day we used the hand towel and 3rd day it was removed n didnt replace any. so we have no hand towel from 3rd day onwards. The shower was either too hot or too cold even we adjust slightly. i only use the free tuk tuk 1s on a sat. i was alone, and was asked to wait for more guest to use the tuk tuk b4 they will set off. it took me more den 45mins to reach siam paragon, bcos traffic was heavy.

Chandra S.
Indonesia
July 28, 2015
average
Location, location and location
Hotel staffs not friendly. When requested, a bell boy never came to pick our luggages. Room not cleaned thoroughly, bathroom wasn't cleaned at all. We requested for extra pillow, never came!!! Location is convenient. That's about the only good thing.

Yee W.
Singapore
July 28, 2015
Room, breakfast, location and staff are good.
Location is convenient to shopping area, staff is helpful especially getting taxi that charged by meter and room is clean.
Graded good and definitely going back next trip.

Barry R.
Australia
July 28, 2015
beautiful hotel
Location, breakfast, comfortable bed
This hotel is perfectly located for shopping and dining. Great food in the Platinum food court and also in Central World on the top floors. The rooms are quite luxurious and comfortable. The staff are also very helpful and courteous.