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Excellent 8.5
Based on 4716 reviews

Recent customer comments

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based on 4716 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 7.7

June 26, 2015
Fantastic location, good service.
comfort, location, staff service
Very good.

Eng T.
June 25, 2015
Clean and Friendliness of staff
Free Tut Tut, Friendliness of the staff and helpfulness of the staff
Clean, good location, staff is very helpful especially the staff that help us to arrange taxi.

Chia L.
June 25, 2015
Not bad a stay
Good food, good location, free tuk tuk service
Generally ok. But must bring own toiletries.

Joanna N.
June 24, 2015
A pleasant stay
Convenient, clean & comfortable
It was a pleasant stay. Helpful staff - though they don't speak much English, but did they best to meet our needs.

Pay V.
June 24, 2015
5D4N in Novotel Pratunam
Cleainess, Hospitality and Location
Positive Feedback: Cleaniness - Very good for a four star hotel. There were very few stains on the windows and mirror. Dusts were not found in any corners. Hospitality - The staff were helpful and polite. They are willing to go extra mile with my queries. E.g: They will make recommendation of where is the best place for streetfood or shopping. Location- Ideal location for shopping except for the bad traffic jams. Check in- Early check in was granted and we thanked them so we can have a rest before shopping. Food in hotel - Not bad. Slightly average. Feedbacks for improvement: 1.) The responsiveness for their service needs to be improved. It takes quite a while for my room services or request done. E.g: a.)One of their staff promised to ring me up when their in-house tuktuk service was back to fetch us out from hotel. He failed. b.) I have to call them 2 or 3 times to get my WIFI connected. 2. There was no housekeeping done during one of the days in my stay. But they managed to get it done immediately after informing them. 3.) The air-condition ventilator was pretty noisy and eventually have to wake up a few times at night to slightly hit it to "silence" it. Conclusion: In general, this hotel deserves a 4 star rating but the price is slightly higher. We will go back again in future.

June 23, 2015

Lei A.
June 23, 2015
Platinum executive suite room
Linked to platinum mall, easy access to central world and Big C, warm staff
The suite room itself is not very big. The living hall area is odd shaped. But the toilet is good! 1 toilet by itself, 1 toilet where the vanity area is and the bathtub is also there. Very heavy traffic around the area. I like the fact that they provide a free single bed for the suite room. This hotel is very convenient for serious shoppers.

ang A.
June 23, 2015
Escape to BKK

joycelyn K.
June 23, 2015
Good size room in a good location
Location, good room size and street food everywhere
Love the rooms, clean and new.

Kelly K.
June 22, 2015
Excellent Location