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Excellent 8.5
Based on 4715 reviews

Recent customer comments

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Excellent



based on 4715 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 7.7

Poh N.
Singapore
May 26, 2015
Value for $$$ hotel
Hotel has a very good location, especially for shopping. Hotel Room is cosy & comfortable,clean and good facilities.. Aircon cool enough, good bath showers... Good services from hotel staff.
We had a very pleasant stay at the hotel especially good services rendered by concierge. However, we had very bad experiences from our shopping at the connected Platinum Fashion Mall. Most of the sales especially the girls are very rude and not helpful even in the early morning. It is a pity, they do not have the good attitude of those sales at the roadside stores. This hotel is a 4-stars rated & maybe would one day be rated a 5-stars then this nearest mall's sales services would affect the beauty of the stay in this hotel.

Yik T.
Malaysia
May 26, 2015
Short yet comfortable stay
the beds are comfy and bathroom is spacious. Staff at the reception is very helpful and efficient.
Flight delayed and check in late. When we arrived, the room is ready with extra bed being arranged. However they do not provide enough big towel and need to request. Housekeeper sends in the towels pretty fast even though is almost 10.30pm. All beds are comfortable. Breakfast is quite a range. Worth the money that we paid even for extra person.. located strategically at shopping area even tho the shopping mall mostly closed at 8pm.. but the streets still pack with eateries stalls and selling goods with many range. Dinner is not an issue and cheap even as late as 12am... The staffs at d reception very helpful especially we had problems in checking in online by using the computer at the lobby during weekend. Even though bring me around to platinum lounge and even to business lounge which only opens on weekdays, we managed to check in online through different computer. The staffs are helpful and did not make us wait too long. Definitely coming back for second time in future..

monita L.
Malaysia
May 26, 2015
Best location
Location, location , location

Lim Z.
Singapore
May 26, 2015
Good shopping trip
Location, service and cleanliness
Very good and clean

Bing C.
Singapore
May 25, 2015
Tip top service
Service, location and cleaniness
Service was impressive. I made serval requests and they assisted with a smile. one example is when I ordered a parcel to the hotel, they accepted the delivery on my behalf and delivered straight to my hotel room. Location was superb for shoppers doing shopping at platinum mall and pratunam market. Walking to Siam paragon was possible as well, saving myself a lot of time. The whole hotel feels really modern and clean. The room was well equipped and well furnished. I had an amazing rest after a long day of shopping. Not forgetting a good view of the Siam area.

terence T.
Singapore
May 25, 2015
Best Bangkok trip
location, value and cleaniness
wonderful.. It was located right next to so many shopping mall and wonderful staff to serve us.

Wayne M.
United States
May 23, 2015
great hotel
food.staff. shopping
Excellent

Patcharadate I.
Thailand
May 22, 2015
comfortable and safety.
so good hotel

CHIN L.
Malaysia
May 22, 2015
My Best Hotel in Bangkok!
Best shopping hotel, nice hotel , pleasant stay!
Mad love with the convenient hotel location. Shopping, food , massage & room standard all is really best!

RICKY B.
Malaysia
May 22, 2015
stay in novotel platinum
ease to shopping mall, convenience and clean