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Excellent 8.5
Based on 4664 reviews

Recent customer comments

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Excellent



based on 4664 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.0
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.2
  • Food/Dining 7.7

7.3 Pui L.
Hong Kong
April 10, 2015
Good
Good location, good services and clean
Good

9 Melanie R.
Malaysia
April 09, 2015
Fantastic Hotel
location,room & service
they were short staffed when I was checking in but front desk staff Ms Som O was excellent, polite & efficient under pressure.Rooms were a treat as well.

9.3 Munirah R.
Singapore
April 09, 2015
Only problem is location
Food. Cleanliness. Staff.
Staff was friendly, food was awesome, it's above platinum fashion so of its the only place you intend to shop at, it's good. But if you wanna venture out to other places, the mrt is almost 1.5km away. The traffic is always crazy so it's not easy to get cabs.

9.7 lim A.
Singapore
April 09, 2015
best location
location, cleanliness, helpful

7.7 Andre C.
Macau
April 08, 2015
Centrally located, good facility and comfy room.
Centrally located, good facility and comfy room.
Centrally located, good facility and comfy room.

7.7 Andre C.
Macau
April 08, 2015
Centrally located, good facility and comfy room.
Centrally located, good facility and comfy room.
Centrally located, good facility and comfy room.

9.3 Wendy L.
Singapore
April 07, 2015
Highly Recommend Hotel Stay
Location, Comfort, Approachable and Helpful Staff
Excellent. Will definitely recommend and stay there again when I visit Bangkok.

7.7 Tan F.
Singapore
April 07, 2015
Great Location
Location, Cleanliness, Value for Money
The staff were helpful, rooms were clean. Just next to Platinum Mall and 5 minutes walk away from Central mall. Very convenient.

8.7 Cecilia J.
Singapore
April 07, 2015
This is our sweet spot
Service and comfort
We are frequent travellers of Bangkok and we had always been putting up in amari watergate, however for this time round as it was planned too last min hence we didn't manage to get a room there . Was it a blessing in disguise as we book ourselves a room in novotel. Location is great for all the things we love and frequent. The room was in perfect condition although they located us in a corner room without telling us.. Shape was a tad odd but we are not that fussy so it's fine. Bed was duper comfortable. Service was efficient as every time we asked for some amenities over the phone, it will be delivered under 10 minutes. One thing I have to compliment was the service of this front desk staff.. I forgot to get his name Unfortunately, The boy actually stained his pants due to clumsiness, and he needed pants for an important meeting as the rest of his wardrobe was all shorts to counter the terrible weather there. I asked the front desk staff if we could borrow any pants from the hotel upon check in for the two hours meeting the boy had and he readily agreed helping out to the extent of finding the correct size. Woah was I impressed.. I mean this is definitely out of his scope. Thankfully for him, the boy didn't need to scramble around the malls for the pants as time was tight. Lastly, the breakfast was a little disappointing as we found metal pieces in the fried rice dish, luckily no one was hurt but it was just a little appalling, so due to that we forgo our breakfast through out the stay. Overall, It was a pleasant stay for us and we left Bangkok happy.

8 STEVEN K.
Indonesia
April 07, 2015
nice
location . staff . room
Great location