Back to hotel info

Excellent 8.5
Based on 4794 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 4794 reviews
  • Cleanliness 8.8
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for money 8.1
  • Food/Dining 7.7

Sara R.
Malaysia
August 25, 2016
Shopping Buddies
It was a wonderful stay in the hotel with great hospitality given by the staffs. However, area to improve would be in-room dining. There was communication barrier with the staff & he didn't understand the request. This lead to an unpleasant conversation. Staff who handles calls should be able to understand & converse in English.

Hsieh N.
Singapore
August 24, 2016
excellent
clean modern great location and value for money

PEIK L.
Malaysia
August 24, 2016
Location
This is our second time stay in this hotel, booked a king size bed same with last time but given a corner room without bathtub n smaller room size. And was told that that is room type we booked. Bell boy was not helpful to call a taxi for us, but it's still convenient to look for taxi at the main road side. Price is keep increasing I think due to more customers choosing this hotel. Location is best for u to shop around pratunam area.

Ong G.
Singapore
August 24, 2016
Good location
Good location and nice hotel.

Michael P.
Philippines
August 22, 2016
Near the shopping areas, was pretty packed during our stay. Busy hotel
Taxis or Uber drivers have a hard time finding the lobby entrance

Josephine S.
Singapore
August 22, 2016
Good location and excellent service
We had a smooth check-in and was assigned a clean room on the top floor. It was very quiet except the corridor was very stuffy the moment we got out of the lift or out of our room. Service is excellent and we were happy with the cleanliness.

Martin L.
Singapore
August 21, 2016
Novotel Bangkok
good

Lina T.
Indonesia
August 21, 2016
Great place to stay
I always stay at this htl since they opened few years ago. Very convenient htl to stay as it attached with the best wholesaler in Bkk. Easy access to find good local food and very friendly staffs.

Ng S.
Singapore
August 19, 2016
BKK Trip
Disappointed in the check-in service. The check in time supposed to be at 2pm but in the end we had to wait till 3.30pm then we can check in. Reason is the other guest paid for a late check out. So UNFAIR to us in this case. Only offer to let us have a late check out at 1pm which we do not need it.

Xiu A.
Singapore
August 18, 2016
Good location
Strategic location, free tuk tuk service to train stations. It will be good to have bathtub considering the price we pay