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Excellent 8.5
Based on 4715 reviews

Recent customer comments

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based on 4715 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 7.7

Vicky S.
July 15, 2016
Unpleasant Check-in Experience
Despite standard rooms check-ins being at 2pm, we were told to return to collect our keys at 4pm, when we got to the counter at 1.30pm. However when we returned at 4pm, we got keys to a set of rooms that were not what we booked. The staff claimed that the hotel was fully booked. However only after we kicked up a fuss they got us rooms in 15 mins to a higher floor and the right rooms according to our booking.

Karin B.
July 15, 2016
Good stay
Overall a very good stay. Breakfast spead is good. The only negative comment is the wifi. Not good signal at all. If we Wan a better signal of wifi, we still need to pay which I think a bit ridiculously as other hotel I stay wifi is very good. From hotel to Isetan, now there Is a shelter walkway that is link so if it's raining still not a big problem. Will stay there again .

Khoor C.
July 14, 2016
Fantastic location with friendly staff
Second time stay in Novotel. Is expensive if compare to other hotel . Yet the location is very good, starbucks, 24 hours mcd, just next to platinum mall, very convenience for shopping. When check in time, reception actually gave me wrong wifi password, tried few time cannot, after call concierge then they gave me a correct password. Staff at level 1 lobby was very very helpful, whenever we ask for cab to go somewhere, the staff will help us print out the address and map for the driver,sometimes even help us negotiate with the driver for the price.

Kang E.
July 13, 2016
Wonderful stay.
It's a wonderful stay. Service of the staff was excellent. Excellent location. Only thing that disappointed me was waited too long for checking in to our room. But the staff did went up personally to check whether is the room ready for us.

Tan L.
July 13, 2016
Disappointed with the rooms and services
I made the booking with a note saying that its for our birthday but yet no decoration or birthday cakes. This is the most likely the last booking of plat novotel for me. They give me a corner room with speaker in the washroom n not from the tv itself... Mute button for the tv is unable to work. Toilet flush is weak. Called up the front desk and they don't understand . Instead tell me to use the remote when I mention the remote is not working . The toilet is too dark and it's totally diff from what I see in the pictures and unlike my other booking . No taxi available most of the time. The only thing that make me feel not so bad is most likely the connecting bridge that novotel plat build and their bellboy named A is always very helpful.

hendra W.
July 13, 2016
location clean new
good and clean , and spacious, will be back again

weisiang C.
July 11, 2016
Location very convenienc,, price a bit expensive

choo C.
July 11, 2016

Ying W.
July 11, 2016
Short Stay
Good location, Walking distance to Platinum Fashion mall, Pratunam market, Central World plaza, Big C supermarket. Hotel room is spacious.

Jennifer L.
July 09, 2016
Wonderful hotel
This was my 2nd stay at this hotel and both times have been great! It's clean, has comfy beds, good food, friendly staff and easy access to anywhere you want to go in Bangkok. I definitely recommend it!