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Recent customer comments

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Excellent



based on 4604 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Staff Performance 8.6
  • Value for Money 8.2
  • Food/Dining 7.7

10 Margaret L.
Singapore
May 24, 2016
Great stay!
Great location and service!

7.6 Edwin N.
Singapore
May 24, 2016
roooms
I have booked for 2 standard king bed room and however wad told by the front desk staff upon check in that all standard rooms in hotel are corner rooms so I accept that. Though I prefer not to hv corner rooms. Bit I found out and saw for myself that there are king standard rooms next to mine which are hon corner rooms. What is this???

8.8 xin K.
Singapore
May 24, 2016
Great for couple
Location is great. Ladies would enjoy it, because it's just next to fashion mall. But traffic can get bad when You are in that area.

5.6 Anh N.
Vietnam
May 22, 2016
Awful service
Booked the Executive King Suite. Arrived at the hotel, the room is stink and dirty. Requested to change a new room. Staffs made me wait for 2 hours to clean the room. Came up with different room but different type. Less space than the previous room. Staffs are awful!

9.2 Yen C.
Singapore
May 23, 2016
Convenient ; clean
Good location ; staff are friendly; clean rooms; definitely be back again

7.6 Norislyana R.
Singapore
May 19, 2016
convenient
convenient and nice place

8 Anurag M.
Thailand
May 19, 2016
Excellent Location for Shopping
The hotel is ideally situated in the heart of the shopping area of Bangkok. Services are good. Standard rooms are small. In-case you are looking for extra bed you should opt for Superior room. SPA services are good and reasonably priced.

8.8 PONG A.
Singapore
May 23, 2016
Nice and Convenient
Conveniently situated with nice and clean room. Only lacking was some toiletries like moisturer, hair conditioner and shaver too!

7.6 zhiling K.
Singapore
May 23, 2016
service not as good as before
being a very layback and easy traveller, i don't basically ask for much except for good customer service, prompt response and cleanliness. stayed with Novotel Platinum in late 2014 and loved everything about the hotel, rated everything 5/5.. however this trip after a year + was pretty disappointing, check-in was slow (checked-in at almost 10pm BKK time).. housekeeper was pretty lazy throughout my stay of 5 nights, didn't even bother to throw away a half empty glass of soft drinks, left the kettle at where it was the day before, feedback that my toilet blinder wasn't working, even took her to the bathroom and showed her, probably out of battery and all she did was gave me a WIDE smile.. and walked off. (not sure if this is fixed by now, it was corner room at level 10) basically only fulfilled the basic - changing of towel, tidy up the bed, empty trash bin, replacing the bottles. thats it. wow. breakfast was ok other than 1 of the lady was rudely asking guest if we are hotel guest and rudely asking for room number.. and came back with huge smile serving tea...........................

7.2 sharon Y.
Malaysia
May 18, 2016
GREAT LOCATION FOR SHOPPING
JUST WALK DOWN TO THE 6TH FLOOR LOBBY'S ESCALATOR CAN LINK TO PLATINUM MALL . THERE WAS MANY SHOPS SELLING SHOES.