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Novotel Batam Hotel

Jalan Duyung Sei Jodoh, Nagoya, Batam Island, Indonesia (Show on map)

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Area: Nagoya Number of Rooms: 244
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

based on
1084 reviews

Value for Money
7.9
Location
7.5
Staff Performance
7.8
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.8
Food/Dining
7.0
All reviews (1084)
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Abhishek A. Solo travelers India, November 29, 2014
Was ok , faulty aircon

Nothing much , it's quite old
5
Was ok, had to change my room the next day
Siantar T. Business travelers Indonesia, November 27, 2014
Comfortable hotel near ferry terminal

location, covered pool, spacious room
6
Liaw C. Families with young children Singapore, November 24, 2014
value for money

efficent staff, clean n spacious, good location.
9.3
Although some of the cleaning staffs are not so fluent in english, we manage to get what we asking for and there are reception staff to help translate. I love the clean and spacious room especially the king size bed. Feeling at home there.
Sanny O. Business travelers Indonesia, November 24, 2014
new , clean, good location hotel

locatian, reasonable price and easy to find food nearby
8
room was clean and spacious, near to find local food.
Jinglin Z. Groups Singapore, November 23, 2014
Value for money

Big room, friendly staff, value for money
6.7
Stay was ok. However aircon in my room wasnt cold & had to call the technician for 3 times when they didnt come. Total time spent waiting for a technician to fix it was more than an hour. In the end, it still wasnt cold. Called for room service at night but had to wait for close to an hour as well for the burger to be sent. Although they didnt charge for the burger in the end, the service can be improved. Breakfast was decent and lobby staff was pleasant/helpful and friendly.
Jinglin Z. Groups Singapore, November 23, 2014
spacious room, friendly staff

big room, friendly staff, value for money
7.3
Convenient location, spacious room. However slow service in terms techician coming to fix aircon coz it wasnt cold and also room service. Had to wait close to an hr for a burger order. Had to call the staffs 3 times to ask for technician and hurry the order.
Anuar N. Families with young children Singapore, November 23, 2014
Awesome one night stay

Room, location and transportation.
9
Pleasant and love the shuttle service provided.
Anuar N. Families with young children Singapore, November 23, 2014
Comfortable stay

Room, food and accessiblity
8.3
Clean rooms and comfortable for families with young children.
Sri D. Groups Singapore, November 23, 2014
amazing

food. location. value for price
10
Amazing. Impressed.
Herianny J. Families with young children Singapore, November 23, 2014
unpleasant

room comfort, location and cleanliness
6.3
No point making early bookings through agoda if the staff dont bother to block sufficient rooms in advance. Already requested for early check in and connecting rooms because we have children. But not only they didnt know about the request, they did not accomodate to any at all. Just because we booked through agoda, we are at the bottom of the list? Plus rooms were not ready. Had to call several times to check - nobody bothered to update us. Food was terrible i dont even know how to describe why. Breakfast buffet runs out and they take sooo long to refill. Had to search far and wide for coffee and teaspoons. Went to the restaurant again for lunch but noone was out to receive guests. Staff cleaning the tables saw us but did not bother to call their manager or pic. Stood there like fools. The only thing to look up to was the cleanliness and comfort of rooms. Honestly even 3 star hotels provide better service then them.

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Customer Reviews - Novotel Batam Hotel, Batam Island

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