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Novotel Citygate Hong Kong Hotel

51 Man Tung Road, Hong Kong Airport, Hong Kong (Show on map)

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Area: Hong Kong Airport Number of Rooms: 440

Recent customer reviews

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Fantastic

8.2

based on
2607 reviews

Value for Money
7.7
Location
8.6
Staff Performance
8.3
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.4
Food/Dining
7.5
All reviews (2607)
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Patricia F. Families with young children Philippines, July 24, 2014
Let me tell you about Novotel :)

Very accommodating, Convenient, Hassle-free
9
Our stay at Novotel Citygate was quite a pleasant one. Our family of two adults and three children, ages 9, 5, and 3 months, went to HK specifically to visit Disneyland. The hotel was conveniently located very near the airport and Disneyland. One could take a taxi or experience riding the MTR, which was again walking distance from the hotel, in order to ride the Disney/Mickey Mouse train. There was also easy access to the Citygate Outlet mall which had money changer, a food court, and a supermarket, things our family needed. The hotel was also a stone's throw away from the NP360 cable car terminal; another plus for us. We booked a standard queen room but then I requested for two double beds instead, thinking the beds would be more spacious for us. I guess there was some sort of miscue because the two beds were actually single beds and not the double beds I had in mind. I informed the front desk and they were quick to remedy the situation and transferred us to two single beds put together. The initial booking of queen bed was not anymore available. The two single beds would have been alright but the bathroom didn't come with a tub, something I needed to bathe my baby. So I again requested for a room change. We were so pleased that they understood our predicament and had a room ready upon our return from Disneyland. The view of the bay, the mountains, the planes from the airport, and the cable cars, was a bonus sight to behold.
Vanessa Z. Solo travelers China, July 21, 2014
@_@

good location
6.7
There is no wifi in room and just provide wifi in the lobby for only 20 min.! Surprise!
Shuang M. Business travelers China, July 19, 2014
very convenient

transportation, room condition,close to citygate
8
Wilson T. Families with young children Singapore, July 17, 2014
Good hotel for travels nearby tourist spot

Near mrt
7
Near mrt. Near disneyland and ngong 360. Free airport trf. Wifi need to pay. Good hotel w citygate mall. However, if u travel to town, it is far.
Evgeny B. Families with young children Russia, July 17, 2014
Good airport hotel

Near airport,, shopping
9
It was nice stay. Bed wAs soft. They provide free shuttle bus to airport and free pick up in the airport. City gate outlet, but a lot of mainland Chinese during weekends.
Sharlene O. Families with young children Philippines, July 16, 2014
Very accessible to the airport & outlet store

Near airport, near outlet store & accommodating staffs
8.7
We enjoyed our stay in novotel its near the airport & outlet stores
Franky L. Couples Hong Kong, July 15, 2014
good place for food

good location, good transportation, clean
7.7
near to an outlet mall which also has a few restaurants and cafes; shuttle service between HKG and the hotel every 15 minutes in most hours of the day;
Mary J. Couples Philippines, July 14, 2014
Good

Good location. Comfortable and great view.
9
Wonderful experience.
Tan T. Couples Singapore, July 11, 2014
is a boring hotel

near disneyland
6
Very disappointed. Such a well known hotel who charges wifi internet in room. Was charged 8 times when I used only twice. Charges include when I was in Disneyland, sleeping and when I clearly click usage for only 1 hour each time in their website, Finally I was charged for 4 hours instead for 2. I am frequent flyer and the only chargeable hotel when I was in a primitive island of Thailand . Their charged at about US$1.50. Novotel Citygate charges more than US$6 an hour. In Shenzhen, Novotel watergate ,it is free. What a shame. Be cautious when you use their wifi in your room.
Decheng M. Families with young children China, July 10, 2014
Overall was good

Location Shopping center connected
7.7
OK but still a issue Ned to submit: I request additional bed for kid when book the hotel ,but actually this hotel is not free for this service but when i stayed in others countries stayed in Novotel hotel, it's standard service.

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Customer Reviews - Novotel Citygate Hong Kong Hotel, Hong Kong

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