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Novotel Citygate Hong Kong Hotel

51 Man Tung Road, Hong Kong Airport, Hong Kong (Show on map)

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Area: Hong Kong Airport Number of Rooms: 440

Recent customer reviews

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Fantastic

8.2

based on
2968 reviews

Value for Money
7.7
Location
8.6
Staff Performance
8.3
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.4
Food/Dining
7.5
All reviews (2968)
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Serena L. Couples Singapore, August 8, 2014
room is old and has smell

the location is conveniently located ear to hotel, disney land and the factory's outlet
7.3
the location is really great and free shuttle to the airport. But the rooms are really getting old and smells of cigarette even on the non-smoking floor.
Quint B. Business travelers United States of America, August 5, 2014
One Night quick stay

Location Quality Convinience
9
The stay was very good. Had an early morning flight, and the hotel has a shuttle bus that runs every 15 minutes to the airport. Very nice pool and dining. Also great shopping in the outlet malls!
Edmundo A. Couples Philippines, August 4, 2014
NEAR THE AIRPORT AND SHOPPING MALLS

Clean, near the airport and shopping malls
8.3
Great!!!
Chi H. Families with older children Hong Kong, August 3, 2014
Check-in Issue

Comfortable, Tidy and Moderate room size
9
Novotel check-in front desk did not receive any information from Agoda so that there was no record when we showed the passport for registration. Because of this reason, we spent more than 30 minutes to check in. Finally, we needed to use hotel PC to open the email account and then download the agoda's record. After that, the staff downloaded the file to USB and then printed it out for record. Although the staff was very helpful, time is wasted. I am not sure if there is any communication problem between Agoda and Novotel. Please follow up and avoid it happen again.
Maliwi M. Families with young children Indonesia, August 2, 2014
very convenient

very convenient
8.7
Yeap H. Families with young children Malaysia, August 1, 2014
Value of money

Near Hong Kong airport .
9
Great hotel, great staff & value money .
Tamir T. Families with young children Mongolia, July 31, 2014
hotel staff was unfriendly

location, clean,outlets
7.7
hotel staff specially front desk officers were not service oriented, unfriendly and showed disrespect
Alvin C. Couples Singapore, July 28, 2014
Cosy hotel

Comfort, clean, good service
9
I booked Novotel simply because i have to be at the airport by 5am but i have no regret for the choice i made. My stay in Novotel was really short, to be exact, i stay in the room for less than 6 hours total. The location of the hotel is outstanding if you intend to roam Lantau Island, have an early flight to catch, and to visit Citygate but if your intention is to shop till you literally drop, it is probably not of the best option. The standard of the room is simply outstanding and definitely worth every cent you pay.
Ruisen N. Couples Singapore, July 27, 2014
Great Stay

Location was good, next to outlet store. Room was comfortable. Staff was accommodating.
9
Great! Early check in as I arrived on a early flight and there was room available.
Ciara M. Families with young children Philippines, July 26, 2014
Nice Hotel, Good Location Near the Airport

Near the airport. Connected to City Gates Outlet Mall. Free airport shuttle service.
9
The hotel is ideal of passenger in transit in Hong Kong. It is located some 10 minutes by bus from the airport. The hotel provides free shuttle service to/from the airport that leaves every 10 minutes. The hotel is connected to Citygates Outlet Mall which is also connected to the MTR station.

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Customer Reviews - Novotel Citygate Hong Kong Hotel, Hong Kong

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