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Novotel Citygate Hong Kong Hotel

51 Man Tung Road, Hong Kong Airport, Hong Kong (Show on map)

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Area: Hong Kong Airport Number of Rooms: 440

Recent customer reviews

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Fantastic

8.2

based on
2762 reviews

Value for Money
7.6
Location
8.6
Staff Performance
8.3
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.4
Food/Dining
7.5
All reviews (2762)
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Angelyne H. Families with older children Philippines, August 25, 2013
Near Disneyland

Excellent rooms, next to Citygate outlet, two MTR stations away to Disneyland.
8.7
Upon arrival at HKIA, my family went to the B16 counter to inquire about the free shuttle to the hotel, we were instructed to wait for the shuttle bus at the parking area for hotel coaches. We waited for just about 5 minutes, since there was a bus coming every 15minutes. The ride to the hotel took about 7minutes . Though it was only 10:30am and I knew check in time is usually 2pm, we were accommodated at the front desk. I had reservations for two rooms and requested if they could give us adjoining rooms, they said they will try and they did not fail us. Thanks to your very courteous and efficient staff! The front desk informed us that Our rooms will not be ready until 1:30-2pm but they allowed us to leave our bags at the concierge so we can go to the Citygate Outlet just nest to the hotel. When we returned to the hotel at 1:30pm, the rooms were ready. The beds were big and comfortable, the rooms clean as were the bathrooms. Check out was fast too then we again took the shuttle bus to the airport. The free shuttle service is so convenient. We really enjoyed staying at Novotel Citygate and plan to return in the future.
Hui Q. Couples Singapore, August 23, 2013
Super close to airport and Disneyland

Close location to airport and disneyland, free airport shuttle, comfortable room
6.7
We opted to stay at Novotel citygate as it was a cheaper alternative than staying in one of the Disneyland hotels and also we had an early flight to catch the next day and they provided free shuttle and was super close to the airport. Room was large for Hong Kong standards and had a view of the cable cars and a glimpse of the ocean. However, check in staff were less than warm, not sure if it was because we looked young (early twenties), and we did noticed a slight difference in the treatment they gave to older, more well-dressed customers. However they were efficient so it was alright. Design of the bathroom was weird, it is an open concept and has two separate cubicles (one shower cubicle and one toliet cubicle) and you have to dress/undress in the actual room inside, so this might be an issue for friends who are sharing the room. Hotel was connected to the citigate outlets and eating out was no issue.
Tsang C. Families with young children Hong Kong, August 22, 2013
Valuable and suitable for family trip

Confortable, worth and clean
7.7
Haposan S. Families with young children Indonesia, August 17, 2013
Nice hotel

Strategis, clean, suitable for kids
9
Karen W. Families with young children New Zealand, August 17, 2013
Quality accommodation in a good location

Great value buffet breakfast, access to public transport and shopping centre
8.3
This is not a cosy hotel, it's functionality is great though and fabulously close to the airport and public transport. Great facilities make for an easy respite from travelling.
Charles T. Families with young children Singapore, August 15, 2013
Comfortable stay, and friendly and helpful staff.

Easy access to MTR, friendly and helpful staff, shuttle service to airport.
8
The stay at the hotel was great. We were on a night flight back to Singapore. The hotel staff was accommodating to provide late checkout and hold our luggages till late before the shuttle to the airport.
Wararat W. Families with young children Thailand, August 14, 2013
good room good clean and nice service

staff and big room and good location
8
good room and very clean also close to ahopping that call citygate outlet also we love eat tim sum that stay close to shopping we love to visit more if we are back to hongkong again
Wai K. Families with young children Hong Kong, August 14, 2013
Very comfortable

Very clean and tidy
7.7
Sjamsir R. Families with young children Indonesia, August 12, 2013
good location,shuttle to airport

location,good for shopping
8
Sjamsir R. Families with young children Indonesia, August 12, 2013
Good hotel

Good location and have shuttle to airport
8.3

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Customer Reviews - Novotel Citygate Hong Kong Hotel, Hong Kong

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