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Novotel Citygate Hong Kong Hotel

51 Man Tung Road, Hong Kong Airport, Hong Kong

Recent customer reviews

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Excellent

8.2

based on 3369 reviews

2043 reviews in English

Value for Money
7.7
Location
8.6
Staff Performance
8.3
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.4
Food/Dining
7.5
All reviews (3369)
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Wilson T. Families with young children Singapore, July 17, 2014
Good hotel for travels nearby tourist spot

Near mrt
7
Near mrt. Near disneyland and ngong 360. Free airport trf. Wifi need to pay. Good hotel w citygate mall. However, if u travel to town, it is far.
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Evgeny B. Families with young children Russia, July 17, 2014
Good airport hotel

Near airport,, shopping
9
It was nice stay. Bed wAs soft. They provide free shuttle bus to airport and free pick up in the airport. City gate outlet, but a lot of mainland Chinese during weekends.
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Sharlene O. Families with young children Philippines, July 16, 2014
Very accessible to the airport & outlet store

Near airport, near outlet store & accommodating staffs
8.7
We enjoyed our stay in novotel its near the airport & outlet stores
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Franky L. Couples Hong Kong, July 15, 2014
good place for food

good location, good transportation, clean
7.7
near to an outlet mall which also has a few restaurants and cafes; shuttle service between HKG and the hotel every 15 minutes in most hours of the day;
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Mary J. Couples Philippines, July 14, 2014
Good

Good location. Comfortable and great view.
9
Wonderful experience.
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Tan T. Couples Singapore, July 11, 2014
is a boring hotel

near disneyland
6
Very disappointed. Such a well known hotel who charges wifi internet in room. Was charged 8 times when I used only twice. Charges include when I was in Disneyland, sleeping and when I clearly click usage for only 1 hour each time in their website, Finally I was charged for 4 hours instead for 2. I am frequent flyer and the only chargeable hotel when I was in a primitive island of Thailand . Their charged at about US$1.50. Novotel Citygate charges more than US$6 an hour. In Shenzhen, Novotel watergate ,it is free. What a shame. Be cautious when you use their wifi in your room.
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Decheng M. Families with young children China, July 10, 2014
Overall was good

Location Shopping center connected
7.7
OK but still a issue Ned to submit: I request additional bed for kid when book the hotel ,but actually this hotel is not free for this service but when i stayed in others countries stayed in Novotel hotel, it's standard service.
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Kiatsuda B. Solo travelers Thailand, July 10, 2014
Disappointed of checking in and room availability

Free transfer shuttle bus from airport to hotel. Near shopping center Close to MTR
2.7
Disappointed. Not professional of management,staff
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Sarit S. Solo travelers Israel, July 8, 2014
Good location

Location clean close to mtr
5.7
Short stay only overnight but service was good room was clean but very basic and no coffee or tea in the room
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Diana E. Groups Indonesia, July 8, 2014
Sleep, eat, shopping

Free shuttle to and from airport every 15mnt, near mtr, near shopping mall
8.3
Nice room, city gate mall just above the hotel, easy to find food. Free shuttle to/from airport every 15mnt. But u should pay for wifi.....free 20mnt wifi only available in hotel lobby.
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