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Novotel Citygate Hong Kong Hotel

51 Man Tung Road, Hong Kong Airport, Hong Kong (Show on map)

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Area: Hong Kong Airport Number of Rooms: 440

Recent customer reviews

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Fantastic

8.2

based on
2732 reviews

Value for Money
7.7
Location
8.6
Staff Performance
8.3
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.4
Food/Dining
7.5
All reviews (2732)
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Gary L. Couples Canada, January 28, 2013
Clean, comfortable and good location

Well appointed rooms, comfortable beds
9
Have stayed at this hotel several time before for one night prior to onward travel or just for a comfortable bed close to the airport after a long flight. Generally service is very good and professional at check in and concierge service. Was a little disappointed this time though at check in as the wait was about 20 minutes even though there were only two guests ahead of me being checked in by two clerks, and no apology or acknowledgment from front desk staff for the delay. Having said that the hotel stays have always delivered on room comfort and cleanliness. I think the room rates are a little high for an airport hotel which are made more expensive if you want wi-fi for an additional charge. Hopefully one day all hotels will join the 21st century and provide "free" in room wi-fi access.
Sightseeing/Attractions Tip: Walking distance to cable car up the mountain. Direct access to mall from hotel.
Yann R. Couples Malaysia, January 27, 2013
Lovely hotel with good service

Great location attached to Citygate Mall
8.3
My second stay here in Novotel Citygate. Love their complimentary airport shuttle service and excellent location attaching to Citygate Outlets mall, if you prefer to shop till drop. Also a gateaway to Lantau Island. I stayed at Standard room this time. I would say it's spacious, with HK hotel standard. Good amenities provided and the room comes with excellent view of cable car to Lantau island, garden and some seaview. Staff service is superb too. The only drawback I would say the hotel does not provide complimentary room wifi except for premier suite type. You would only get to enjoy 20mins free wifi at the lobby. This is rather disappointing considering the room fares is not cheap for a standard room. Nonetheless, would still recommend this hotel for those plan to visit Lantau island or to have a shopping spree at Citygate Outlets.
Sightseeing/Attractions Tip: For those who plan a day trip to Lantau Island but do not want to be too tiring travel back to HK island/Kowloon, should consider to check-in this hotel
Weidy W. Business travelers Indonesia, January 27, 2013
the best hotel in tungchung

near airport, and citygate outlet
10
hotel is very suitable, because it's very near to airport, i like to stay here for simple quick and fast nights. hotel is new, and spacious
Hong L. Families with older children China, January 26, 2013
Nice Hotel to Stay

Convenient location and transportation, well-facilited, nice service
9.7
It's a good choice to stay in Novotel Citygate while accompanying my daughter to take SAT. Very considerate service.I won't hesitate to choose Novotel Citygate to stay next time when my daughter takes SAT subjects.
Angeline T. Families with older children Malaysia, January 24, 2013
Strategic location with shopping at your doorstep

A comfortable hotel with good facilities and easy shopping.
8.7
Our check in was fast and well handled by the friendly reception. The facilities were there but unfortunately our sty was a bit short and we didn't,t really get to use them. The rooms were clean and airy with a good view. Pay per view channels are available but again we didn't have time to enjoy this facility. The bathroom was clean but the space of the W.C. was a bit tight. A glass panel between the bedroom and bathroom allows viewing of the TV while taking a shower but this could pose a privacy issue for some. Free internet access is available but only wired. Wireless access is available in the room for a fee but free only in the lobby. Shopping and eating out is very convenient so is the easy accessibility to the bus terminal and the cable car terminal that leads to the 'Buddha' statue.
Travel tip: Book easy as this hotel is very popular and occupancy runs pretty high. We were lucky to get two rooms on the same level.
Poh L. Families with young children Singapore, January 23, 2013
Hotel at a fantastic location

Right at the shopping mall
8
Fantastic location with wonderful shopping, good food, near MTR.
Karla K. Families with young children Philippines, January 22, 2013
Very nice hotel, close to the airport

modern and clean rooms, good service
10
We enjoyed our stay in this hotel. The hotel was clean. The rooms are nice and clean too. Small beds though. Andante Bar in the hotel was a nice place to have a few drinks. The hotel is located in CityGate Mall where outlet shops are. Shopping was really great, and no problem on food choices since its a mall. The Tung Chung station is connected to the mall as well. Its just a station away from Sunny Bay, station to Disneyland. Ngong Ping 360 is also nearby.
Sim L. Couples Singapore, January 22, 2013
Great Hotel but a bit expensive

Location
8.7
Booked a night in Novotel Citygate. Location is great just next to Citygate Outlets and the cable car to Ngong Ping 360 is just a walkaway. Can reach disneyland in 15mins. Room was clean and tidy. Asked for room service and in less than 15mins it was send up. The staff are friendly and helpful.
Yeu K. Couples Hong Kong, January 21, 2013
Good room and good service

The room is very convenient and close to the HK international airport
8
good service, staff is helpful. they are willing to have preparing a birthday cake and send it to room in am time, i really appreciate they professionalism! however,the service quality and attitude of the staff in the lobby and the receptionist of the restaurant is obviously lower than other servicing staff.
Shopping Tip: great place for shopping lovers as there is a big outlet will big brands you can't miss! eg. coach, kate spade, alfred dunhill etc...... but don't even try to eat at the food republic there, the good has very low quality and the service of the staff there is very ow.
Odkhuu D. Families with young children Mongolia, January 20, 2013
not far from airport

free shuttle bus from airport
10
Novotel City Garden would be a perfect choice if you been transit in Hong kong. It is 10 min away from the airport and there are free Hotel shuttle bus every 15 min. The outlet attached to hotel offers lots of shopping opportunities. There are many brand shops with good discounts. Hotel room is nice and clean. The big budha and the disneyland is close by Hotel.

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Customer Reviews - Novotel Citygate Hong Kong Hotel, Hong Kong

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