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Novotel Citygate Hong Kong Hotel

51 Man Tung Road, Hong Kong Airport, Hong Kong (Show on map)

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Area: Hong Kong Airport Number of Rooms: 440

Recent customer reviews

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Fantastic

8.2

based on
2616 reviews

Value for Money
7.7
Location
8.6
Staff Performance
8.3
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.4
Food/Dining
7.5
All reviews (2616)
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Elton C. Families with older children Singapore, October 8, 2012
Friendly & Attentive Staff

Easy access to airport, clean room, near to shopping outlets
7
Zirui G. Business travelers China, October 7, 2012
Great Hotel with nice services.

Quiet Environment, Nice Beds, Good Location
9
This hotel is the your best choice if you decided to take the SAT tests in Hong Kong Expo just like me while demanded a nice place nearby to go shopping. This hotel is built right next to the City Gate Shopping Mall. Many factory shops are placed inside this mall. Also you can try some fine restaurants close to the hotel. For the hotel itself, the living environment is really nice. Clean beds, quiet rooms and also sufficient mini bars. This hotel would provide anything you demand. I really think the Novotel Cooperation is a highly qualified company.
Shopping Tip: City Gate Shopping Mall nearby.
Dong M. Families with older children China, October 6, 2012
excellent hotel

location, service
10
i was totally satisfied with the experience which i lived in novotel. the big shopping mall which abuts this hotel brings us a lot of convenience in many aspects, including shopping and eating. i was also satisfied with the rooms which offer prominent services and neat surrounding. thanks for novotel, and i will glad to choose it if i have another chance to go to hk.
Young H. Families with young children South Korea, October 5, 2012
Convenient to go to HK Disneyland and good service

Nice facility with spacious room
8
novotel city gate is near from the hk airport and directly accessible to the 'city gate premium outlet' shops. it seems that this is the key point for the hotel. and also my family easily get to the hk disneyland by hk mtr.
Hendry M. Couples Indonesia, October 5, 2012
Good Hotel For Transit Stay

near to outlet shopping place
8
price rate is quite expensive . room is ok but a bit small . staff service is great . hotel view is very nice. for breakfast , the menu is great . fair with the price.
Shopping Tip: there's is a lot of branded brand outlet in the shopping mall. like kate spade , burberry , bally, coach , etc
Anthony G. Business travelers Australia, October 5, 2012
excellent hotel

close to airport and shopping
8.7
i always use this hotel to plan my Asian business trips Close to airport and good internet access
Travel tip: Shopping is department store ot like down town Hong Kong
Hoo K. Business travelers Singapore, October 5, 2012
Great Hotel with lots of amenities

Next to Airport
7
Nice and grand hotel... service level was above average... comfortable room... easy access to city via MTR.. next door shopping arcade..
Su Y. Couples Taiwan, October 5, 2012
Great Location/Room w/ bad Housekeeping quality

Location
6.7
(1) checkin at 21st flr premier lounge, receptionist cross out the prepared room# at 22nd flr but changed to another one in the lower floor(20th flr)... bad feelings and questioned her, she said the room is not cleaned... (2) remote control, lamps, and tables are covered with dust but there's a room withOUT window.. (3) blood stains on the blanket cover when pulling out from pillow for sleeping... if it's in the feet side, might not be found but it's just so obvious to be found.. (4) hair left on the bathrobe... >> for (2)&(3)&(4), complained to Duty Mgr right after, he suggested to change to another room but was rejected since we just showered and we only stay 1 night there. However, he sent 2 housekeepers for changing the blanket! Thank you, anyway! (5) Breakfast.. soso.. the Indian cook's hand is not clean when serving.. watch it out!! (5) checkout at 21st flr but the receptionist asked us to go downstairs since he's an intern without access to the system.. Nevertheless, we'll still stay at this hotel next time to HKG since the location is really excellent!!
Rachael L. Couples Singapore, October 2, 2012
Great Location for shopping

Near to airport and Disneyland
7
Clean and tidy. very convenient with movie theatres and shopping next door
Renato M. Families with young children Macau, October 1, 2012
Great as Usual

location, rooms, cleanness
8
Great stay at this hotel, long time as passed (4 years) since my last visit to it but the rooms don't show any "aging" issues. Everything looks in perfectly working conditions.
Restaurant Tip: Don't eat at Olea is one of the most expensive Restaurants in the World... I mean that not just for the overall price but for the price matched with the food quality, its just too bad to be true. Serves "fast shooping mall food" for the price of a good restaurant basically. Staff also quite rude. It's for sure not what you would expect from this Hotel Standads.

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Customer Reviews - Novotel Citygate Hong Kong Hotel, Hong Kong

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