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Novotel Citygate Hong Kong Hotel

51 Man Tung Road, Hong Kong Airport, Hong Kong (Show on map)

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Area: Hong Kong Airport Number of Rooms: 440

Recent customer reviews

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Fantastic

8.2

based on
2893 reviews

Value for Money
7.6
Location
8.6
Staff Performance
8.3
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.4
Food/Dining
7.5
All reviews (2893)
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Wenbo J. Business travelers China, December 3, 2012
good location and charming shopping place

good location, many food choices, onsite shopping mall
8.7
The hotel itself is nice and charming. Good location. Shuttle service is Continent for one-night transit guest. I spent an half day to adventure the stores and restaurants in the building. It's an amazing place. I found a lot of attractive Asian food and enjoy the huge outlets.
Jeffrey O. Families with young children Singapore, December 3, 2012
Room is pretty small.

10mins from HKIA. City gate outlet shopping.
5
Check in service very bad. Slow! Lobby also small for such a hotel charging approx. S$+ per night is too high. Not up to standard.
Jenny M. Couples United States of America, December 2, 2012
Good Location

Good location, inside an outlet mall
7.7
The mall had a huge food court with many different desserts. Downstairs, there was a connection to the MTR station. It was very convenient to hop on the MTR to travel around Hong Kong. The first night we had a standard night and the second night we had booked a supreme room. They upgraded me for free to give me a supreme room for both nights. There was also a shuttle bus back to the airport.
Sightseeing/Attractions Tip: We took the hotel shuttle bus to the airport and from there we went on a minibus shuttle to Shenzhen. There was a transfer that we were unaware of us. It cost 4x the money from Hong Hom to Shenzhen vs taking the MTR. They were driving fast, on the cell phone and not paying attention to safety. I would not recommend the bus route to anyone.
Elaine C. Families with young children Philippines, November 30, 2012
Nice hotel!

has access to the mall and shuttle service is provided to and from airport
8.7
My family had a great stay in Novotel Citygate. It has an access to the Citygate Outlet bringing shopping closer to our doorstep. It is 2 train station away from Disneyland so we had shorter distance and time going there to tour my baby around. Finally, the service did not end when we checked out because a shuttle bus brought us to the airport
Philip Y. Couples United States of America, November 30, 2012
Excellent hotel and location

Excellent hardware, bedding, room; convenient location in a shopping mall, free shuttle service to Airport every 15 minutes.
8.7
excellent hardware in the toilet room and in the shower room, very comfortable bedding, room; convenient location in a shopping mall, free shuttle service to airport every 15 minutes. but the ethernet and wifi in the room cost money. in the front lobby area you may log in the wifi for 20 minutes free of charge. there is also no bathtub. the hotel charge is more expansive than before. usd$+ per night.
Sightseeing/Attractions Tip: Walking distance to the subway station (MTR), also to all types of stores, factory outlets, and restaurants in the same shopping mall. Walking distance to the 360 degree cable car station to goto see the big Buddha statue building on the 大屿山 mountain.
Chai A. Couples Philippines, November 29, 2012
lovimg the ammenities and location

spacious rooms, location because of mtr and citygate outlets mall
7.7
the negative thing is the check in process . it really took us so long. frontdesk officer is helpful but other desk officers keepnon bugging her. getting our keys when we upgraded to premier is also the same scenario.
Shopping Tip: citygate outlet stores are the best.
Wandee P. Business travelers United States of America, November 29, 2012
Nice convenience airport Hotel

good location for stopping over travelers in HKG
7.7
I have stayed here for a few times and like to convenience of being by the airport. The downside is no free wi-fi!! They claim to provide it in the lobby but is difficult to get connection. The staffs wasn't too helpful about freebies.
Shopping Tip: The outlet mall is great if you plan to have last-minute shopping and have spaces in your luggages. Plan ahead for extra time at the mall hours.
Siuling W. Business travelers Hong Kong, November 28, 2012
good service, small rooms

great locations
6.7
it has been good. great location, good service, close to airport. right next to a outlet shopping mall with all the intl brands, you name it, bally, HM, max, celine, burberry, a taste supermarket, opens till 12 am so you can shopping all the sourveniors from chocolcates, electricals, foods, drinks, fruits, all you can find it. right next to it is the metro which connects to the city, where there are all the attractions of Hkg. close to disney and you can take the bus, taxi there. it takes about 20 mins ride to disney. it is a great place where you can take your family and kids they will love it.
Sightseeing/Attractions Tip: great location, good service, close to airport. right next to a outlet shopping mall with all the intl brands, you name it, bally, HM, max, celine, burberry, a taste supermarket, opens till 12 am so you can shopping all the sourveniors from chocolcates, electricals, foods, drinks, fruits, all you can find it. right next to it is the metro which connects to the city, where there are all the attractions of Hkg. close to disney and you can take the bus, taxi there. it takes about 20 mins ride to disney. it is a great place where you can take your family and kids they will love it.
Jooyee L. Families with young children Singapore, November 27, 2012
good location

near disneyland, tung chung cable car, and factory outlets for shopping
8
room is spacious and comfortable, and restaurant buffet spread is good. however, staff seem be unfriendly and slow. Concierge staff is definitely under-staff !
Ian B. Business travelers United States of America, November 27, 2012
Great hotel with nice amenities.

Friendly staff and nice amenities.
9
This was a very nice hotel. The room was very clean and the amenities were also very nice.

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