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Excellent 8.2
Based on 3503 reviews

Recent customer comments

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based on 3503 reviews
  • Cleanliness 8.7
  • Facilities 8.2
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.7
  • Food/Dining 7.5
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King C. from Australia
Business travelers
Stayed one night in December 2013
Close to the airport
Close to the airport and MTR station, located in the outlets shopping centre but they do close earlier than the shops in the city centre
The front desk staff was helpful but they don't offer any help with the luggage I noticed. Most hotel guests have to come by hotel shuttle bus as taxi drivers hate short fare.
Reviewed December 16, 2013

Shih M. from Taiwan
Stayed 2 nights in November 2013
Good location, but bit expensive.
Close to the airport, MTR, and a big shopping mall!
This hotel is located so close to the airport, shopping mall, and to MTR. Free shuttle bus is provided and it just takes around 10min between hotel and the airport. For the shopping mall, it's connected directly to hotel lobby, so you can enjoy shopping til late night or in the morning before flight departure. However, the good thing about hotel is its location and the rest is okay... Free WIFI is not provided in the hotel room, so need to go to downstairs for free WIFI which only lasts 20min. And the hotel staffs are not that friendly...But overall, an okay hotel.
Reviewed December 16, 2013

Gary S. from China
Stayed one night in September 2013
Small and modern room enabe good sleep
Free shuttles to Airport, 5 mins from airport, next to shopping centre and MTR station
The room is surprising small (especially the bathroom) given the rate they charge. The hotel is modern and well maintained with stable wifi internet access. Airport shuttle service is convenient. Proximity to the MTR station and shopping mall is the best of the hotel.
Reviewed December 15, 2013

Chua L. from Singapore
Families with older children
Stayed one night in December 2013
Relaxing & stress worry
Fast internet, spacious room, good view
Reviewed December 14, 2013

Michael L. from Philippines
Stayed 2 nights in December 2013
great location for mtr
location, free shuttle to airport
the hotel is in a great location, near shopping, MTR, and restaurant. Breakfast is just ok, not so fancy. Good for family like shopping, theme park is very near compare to Hongkong and Kowloon.
Reviewed December 14, 2013

kris C. from Singapore
Stayed one night in November 2013
Very quiet and pleasant hotel
airport shuttle, shopping and restaurants nearby
we enjoyed our short stay at this hotel, the airport shuttle was very frequent and punctual. The staff especially the concierge was very friendly and helpful.
Reviewed December 12, 2013

Yeow H. from Singapore
Families with young children
Stayed one night in December 2013
Great location near to airport and clean room
Location, Clean Room and Good Service
The hotel is in a very good location near the airport and major attractions. The room is clean though not that big.
Reviewed December 09, 2013

TAN S. from Malaysia
Families with young children
Stayed one night in November 2013
nice hotel to stay
near airport, convenient, easy access to shopping centre
nice hotel with Citygates within the same building. the rooms were ok but a bit small and not well lighted. it's a good hotel to stay in before leaving hong kong. for food and meals it's very easy to just go next door Citygates and you will have plenty of choices there.
Reviewed December 09, 2013

Yann L. from Malaysia
Stayed one night in November 2013
Comfortable stay with great shopping experience
Large room, connected to CItygate shopping mall and easy access to Lantau Island
Decided to stay here during my last night in HK due to its location connected to Citygate shopping mall and easy access to Lantau Island. It's my 3rd stay here and always a comfortable experience due to its contemporary design as well as large bathroom. The only drawback is unless you stay at the suite, no free wifi access in other types of room. You can get free 20mins wifi access at lobby. This is rather inconvenient especially even 3 stars or boutique hotels are providing free wifi. The hotel would serves as the best option if you plan to do a serious shopping at Citygate as you could literally spend a day doing the bargain shopping and need not worry to travel back to Kowloon or HK island. It's also near to Ngong Ping cable station if you plan to visit Lantau Island. Another benefit of staying here is the hotel provides free shuttle to/from the airport
Reviewed December 08, 2013

Susan M. from United Kingdom
Stayed 2 nights in November 2013
Comfortable and enjoyable stay
Good room size, handy for airport, good choice of food in 3 dining areas
Excellent stay, although short. 5 mins from airport which was great after a long overnight flight from Europe. Good sized bedrooms with a very comfortable bed. Great breakfast in the buffet restaurant with a tremendous choice of foods of varying cuisines to suit all tastes. Not very keen on the loo in the main bedroom, prefer a separate area myself.
Reviewed December 06, 2013


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