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Novotel Citygate Hong Kong Hotel

51 Man Tung Road, Hong Kong Airport, Hong Kong (Show on map)

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Area: Hong Kong Airport Number of Rooms: 440

Recent customer reviews

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Fantastic

8.2

based on
2641 reviews

Value for Money
7.7
Location
8.6
Staff Performance
8.3
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.4
Food/Dining
7.5
All reviews (2641)
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Jacqueline R. Families with older children United Kingdom, June 20, 2012
Room wi fi very expensive

the right location for our needs
5
People were helpful however the layout of the room is very strange. Having the sink in the bedroom means if one person is still sleeping it is noisy if the partner gets up early cleans teeth etc. Every time they use the toilet in the night have to turn on taps in the bedroom to wash hands disruptive. Shower door opens out so you cant put the foot towel down for when you come out out of the shower. Tiles are slippery when wet. When they make the bed they do not straighten bottom sheet just pull top covers over. They do not explain that an hour of wi fi is continuous so you cant log in and out during the day to use up your 60 mins but get charged again every new hour. Little things like this cause friction and bad feeling. The wi fi costs them nothing extra and they are looking to make money out of nothing but leave the guest with a bad feeling.
Hotel Feature Tip: Make sure you know what they are charging for wi fi or use the lobby where it is free.
Holly H. Solo travelers United Kingdom, June 19, 2012
Great hotel, convenient and friendly

Good location near the airport and excellent travel links to rest of Hong Kong, nice rooms and friendly staff.
8
Only a 5 minute taxi ride from the airport and with the MTR station just a few minute's walk from the hotel, an excellent place for travellers who have a short stay in Hong Kong. The rooms were clean and a good size, and the staff were friendly and helpful.
Ruffy D. Couples Philippines, June 19, 2012
Good Hotel if you want to splurge

Access to cable car to see Giant Buddha and the Monasteries
7.7
My wife and I stayed here during our first honeymoon. Checking-in was smooth and hassle-free. Our room was on the 20th floor. Large window, twin beds, huge flat screen tv, spacious bathroom. There's a pool but we weren't able to take a dip during our stay due to a cyclone warning. Easy access to Citygate Outlets for expensive brands. There's a lot of restaurants nearby. The Ngong Ping cable car is also a walking distance from the hotel. Still, due to the bad weather we were only allowed to take the bus to see the Giant Buddha. Housekeeping staff greet you in the hallways. Checking out was also a breeze.
Aheen L. Families with young children South Korea, June 17, 2012
Nice clean hotel next to the airport

Nice shopping area
7.7
We stayed at this hotel to go to Disneyland. The location was nice and i liked the outlets. It was easy to go to Disneyland. The staffs were nice and friendly and rooms were small but clean.
Mark H. Business travelers United Kingdom, June 16, 2012
Good modern hotel location near airport bit pricey

Sytlish
8.3
Nice hotel, rooms decent size (for HK) but extras such as Internet will cost quite a bit. I stayed here on the way back to London and it was pleasant enough with free shuttle to and from the airport. Would stay again if I was stopping overnight. Given where the hotel is, it's only really good if you don't want to venture into the city.
Elizabeth S. Solo travelers South Africa, June 15, 2012
Airport hotel - But why all the noise?

Close to airport
8
Lovely bedroom, friendly staff, Breakfast was good but why oh why the loud music in the lounge at 11h30 PM when I just got off the plane?
Nadifa S. Groups Singapore, June 15, 2012
Great location

Location,friendly staff
8
great location; strategically located. the hotel is within walking distance to citygate outlet. though it takes about 30-40min to the city, it is convenient to get around. it is a great hotel to stay in as it is away from the hustle bustle of the city.
Gregory A. Business travelers Australia, June 15, 2012
Great hub hotel

5 star comfort
9
after a long flight from australia, it was great to get a full nights sleep before my connecting flight the next morning.
Khee H. Families with young children Singapore, June 13, 2012
very near clk airport

near tung chung mtr and link to very big outlet mall
7.3
the hotel is within 10 minutes ride from the airport and is convenient if you do not wish to travel to the city. the room is clean though not very big. it is linked to a big mall with many brand names outlets selling past seasons goods. also a big supermarket on the basement of the shopping mall. front desk service staff is reasonably polite. hotel is also near disneyland, about two stops away but with a change at sunny bay mtr station. overall it is a pleasant and modern hotel but kind of missed out on the tst and mongkok action and the old hk street and people feel if you do not venture to the city.
Shopping Tip: Many discount outlets in the mall, though you still need to spot a good bargain if you are a budget constrained shopper.
Alfred T. Couples Australia, June 12, 2012
Great location and good service

Handy location - next to the airport and a big shopping mall. Beautiful rooms, and good services.
9
The location is very handy. Hotel provides shuttle buses every 15 minutes to and from the airport. Staff are very helpful and polite. Hotel is next to a very big shopping mall and many restaurants.
Sightseeing/Attractions Tip: You may walk to the take the cable car to the Big Buddha and other tourist attractions.

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Customer Reviews - Novotel Citygate Hong Kong Hotel, Hong Kong

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