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Novotel Citygate Hong Kong Hotel

51 Man Tung Road, Hong Kong Airport, Hong Kong (Show on map)

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Area: Hong Kong Airport Number of Rooms: 440

Recent customer reviews

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Fantastic

8.2

based on
2684 reviews

Value for Money
7.7
Location
8.6
Staff Performance
8.3
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.4
Food/Dining
7.5
All reviews (2684)
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Sofia S. Couples China, June 23, 2012
Nice environment Hotel

Staff are nice
7
we chose this hotel because we were planning to go to tai ou the next day. the staff are nice and specially like the live music bar at the lobby. the room is quite big but a little bit old, maybe need a small renovation.
Yiwen Z. Families with young children Singapore, June 23, 2012
Nice hotel

Good location
8
Friendly staff, good location, nice room, free shuttle to airport
John M. Solo travelers United Kingdom, June 22, 2012
good location, new hotel

location & amenities
8
novotel city gate is at tung chang, one stop from hong kong airport, easier to get to by taxi than by train, as you have to take the airport link as far as the first stop then change to a train coming back to tung chang. you get to the hotel through the city gate shopping complex. very new hotel very comfortable rooms, all conveniences & amenities, whether you stay here or the regl, which is right next to the airport is a matter of whether you want to go in and out of hong kong or explore the local area. tung chang gives you immediate access to the island, the airport hotel gives you a quicker route into hk.
Mr.Saengchai L. Business travelers Thailand, June 21, 2012
Novotel is one of excellence hotel near airport.

Good service, comfortable room and for relaxation in Hongkong
9.7
I got a very good location near airport and outlet sport wear. Especially, near Ngong Ping entrance to visit Big Buddha image ,one of the famous tourist place don't miss.
Donald R. Solo travelers United States of America, June 21, 2012
Attractive hotel, room intelligently designed

Lovely hotel! And room was very intelligently designed--placement of mirrors, doorstops, furniture, etc.
8.7
CON: Air conditioning was on when I arrived and the room was very cold. Also, the room key is connected to room lighting; so if I wanted to turn off the lights it turned off the air conditioning also! I did not find a way to have lights off (to sleep) and keep A/C on.
Hotel Feature Tip: Conveniently located near HKG airport--only a short ride away, and no need for taxi since hotel provides shuttle.
Nam H. Couples Malaysia, June 21, 2012
Great Shopping Location

Shopping Area
7
Clean and comfortable hotel. Great shopping area.
Shopping Tip: Great discount of price at Citygate Outlet.
Jacqueline R. Families with older children United Kingdom, June 20, 2012
Room wi fi very expensive

the right location for our needs
5
People were helpful however the layout of the room is very strange. Having the sink in the bedroom means if one person is still sleeping it is noisy if the partner gets up early cleans teeth etc. Every time they use the toilet in the night have to turn on taps in the bedroom to wash hands disruptive. Shower door opens out so you cant put the foot towel down for when you come out out of the shower. Tiles are slippery when wet. When they make the bed they do not straighten bottom sheet just pull top covers over. They do not explain that an hour of wi fi is continuous so you cant log in and out during the day to use up your 60 mins but get charged again every new hour. Little things like this cause friction and bad feeling. The wi fi costs them nothing extra and they are looking to make money out of nothing but leave the guest with a bad feeling.
Hotel Feature Tip: Make sure you know what they are charging for wi fi or use the lobby where it is free.
Holly H. Solo travelers United Kingdom, June 19, 2012
Great hotel, convenient and friendly

Good location near the airport and excellent travel links to rest of Hong Kong, nice rooms and friendly staff.
8
Only a 5 minute taxi ride from the airport and with the MTR station just a few minute's walk from the hotel, an excellent place for travellers who have a short stay in Hong Kong. The rooms were clean and a good size, and the staff were friendly and helpful.
Ruffy D. Couples Philippines, June 19, 2012
Good Hotel if you want to splurge

Access to cable car to see Giant Buddha and the Monasteries
7.7
My wife and I stayed here during our first honeymoon. Checking-in was smooth and hassle-free. Our room was on the 20th floor. Large window, twin beds, huge flat screen tv, spacious bathroom. There's a pool but we weren't able to take a dip during our stay due to a cyclone warning. Easy access to Citygate Outlets for expensive brands. There's a lot of restaurants nearby. The Ngong Ping cable car is also a walking distance from the hotel. Still, due to the bad weather we were only allowed to take the bus to see the Giant Buddha. Housekeeping staff greet you in the hallways. Checking out was also a breeze.
Aheen L. Families with young children South Korea, June 17, 2012
Nice clean hotel next to the airport

Nice shopping area
7.7
We stayed at this hotel to go to Disneyland. The location was nice and i liked the outlets. It was easy to go to Disneyland. The staffs were nice and friendly and rooms were small but clean.

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Customer Reviews - Novotel Citygate Hong Kong Hotel, Hong Kong

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