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Novotel Citygate Hong Kong Hotel

51 Man Tung Road, Hong Kong Airport, Hong Kong (Show on map)

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Area: Hong Kong Airport Number of Rooms: 440

Recent customer reviews

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Fantastic

8.2

based on
2959 reviews

Value for Money
7.7
Location
8.6
Staff Performance
8.3
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.4
Food/Dining
7.5
All reviews (2959)
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Wandee P. Business travelers United States of America, November 29, 2012
Nice convenience airport Hotel

good location for stopping over travelers in HKG
7.7
I have stayed here for a few times and like to convenience of being by the airport. The downside is no free wi-fi!! They claim to provide it in the lobby but is difficult to get connection. The staffs wasn't too helpful about freebies.
Shopping Tip: The outlet mall is great if you plan to have last-minute shopping and have spaces in your luggages. Plan ahead for extra time at the mall hours.
Siuling W. Business travelers Hong Kong, November 28, 2012
good service, small rooms

great locations
6.7
it has been good. great location, good service, close to airport. right next to a outlet shopping mall with all the intl brands, you name it, bally, HM, max, celine, burberry, a taste supermarket, opens till 12 am so you can shopping all the sourveniors from chocolcates, electricals, foods, drinks, fruits, all you can find it. right next to it is the metro which connects to the city, where there are all the attractions of Hkg. close to disney and you can take the bus, taxi there. it takes about 20 mins ride to disney. it is a great place where you can take your family and kids they will love it.
Sightseeing/Attractions Tip: great location, good service, close to airport. right next to a outlet shopping mall with all the intl brands, you name it, bally, HM, max, celine, burberry, a taste supermarket, opens till 12 am so you can shopping all the sourveniors from chocolcates, electricals, foods, drinks, fruits, all you can find it. right next to it is the metro which connects to the city, where there are all the attractions of Hkg. close to disney and you can take the bus, taxi there. it takes about 20 mins ride to disney. it is a great place where you can take your family and kids they will love it.
Jooyee L. Families with young children Singapore, November 27, 2012
good location

near disneyland, tung chung cable car, and factory outlets for shopping
8
room is spacious and comfortable, and restaurant buffet spread is good. however, staff seem be unfriendly and slow. Concierge staff is definitely under-staff !
Ian B. Business travelers United States of America, November 27, 2012
Great hotel with nice amenities.

Friendly staff and nice amenities.
9
This was a very nice hotel. The room was very clean and the amenities were also very nice.
Kyle W. Couples Canada, November 27, 2012
Consistent, quality hotel but slow check in

Always know what to expect
6.7
Hotel is always satisfactory, nice and clean. Standards are maintained. I'm never disappointed. However at the same time, they never go above and beyond. We aren't regulars but certainly returning customers, and there's no appreciation shown. It's a good hotel but the average guest is not a valued one.
Huey J. Business travelers Malaysia, November 27, 2012
Beautiful hotel and Comfortable room

Spacious and very comfortable room
8.3
The stay was short as i arrived pass midnight and had to check out the next morning at 8.30am, howevr the room is really comfortable and has everything that i need, like hair dryer, tea and coffe making facility, iron, etc. The room is spacious (by Hong KOng standard) and comfortable.
Shopping Tip: The hotel is right next to a big outlet mall, don't forget to shop there if you have more time!
Alisa C. Solo travelers Malaysia, November 26, 2012
Good service, decent rooms

The quiet bar at the lobby, clean room
9
Room was clean, open concept room with open access to the bath and wc. Breakfast was decent with good spread. Stay here if you would like to spend a day or two shopping at CityGate before you leave HK. Otherwise, it is is far away from the city.
Marc R. Couples Netherlands, November 26, 2012
Close to the airport

Free Shuttle bus to and from the airport
6
The good thing of this hotel is that it is close to the airport. About 10min by shuttle bus. The not so good thing of this hotel is that you have to pay a lot for an internet connection. Only in the lobby it is free for 20 min. Then have to disconnect and reconnect. I would expect free internet from a hotel like this.
Hotel Feature Tip: Shuttle bus to the airport
Hindy L. Solo travelers Australia, November 26, 2012
Lovely and convenient

close to shops, convenient pickup from airport
8
Really enjoyed the stay. The hotel staff were most helpful. Rooms are very clean. I even enjoyed an extension to the checkout time, which was most appreciated, considering the flight schedule. Being next door to the shopping centre is a definite plus, as the outlet centre provides a good chance to pick up on gifts for the kiddies.
Neal C. Business travelers Philippines, November 26, 2012
convenient location

convenient location, the hotel is connected to an outlet shopping mall. Lots of food option nearby.
8.3

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Customer Reviews - Novotel Citygate Hong Kong Hotel, Hong Kong

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