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Novotel Ellerslie Hotel

72-112 Greenlane Road East, Ellerslie, Auckland, New Zealand (Show on map)

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Area: Ellerslie Number of Rooms: 147

Recent customer reviews

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Fantastic

8.2

based on
70 reviews

Value for Money
7.7
Location
8.3
Staff Performance
8.3
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.4
Food/Dining
7.6
All reviews (70)
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Brent B. Solo travelers New Zealand, May 8, 2015
Inefficient front desk

Breakfast, location, room cleanliness
7.7
Instruction on the web page about internet access are incorrect. Ridiculous waiting lines at check in and check out. Baggage attendant completely overwhelmed. Not really enough towels in the room. Tea/coffee of low quality.
Tokerau J. Families with young children New Zealand, April 18, 2015
Great value, Great staff. Excellent

Food was great. Staff very helpful. Room nice and comfortable.
10
Friendliness of staff was awesome. Food was amazing. We were able to check in early when room was available which was really nice. Will stay here again for sure. Thx again.
Sabrina Y. Couples Singapore, February 21, 2015
Just excellent!

service safety comfort
10
just great
Cathy S. Families with young children New Zealand, December 22, 2014
Pre-Xmas stay

Friendly staff, location, food
8
Good
Catherine D. Couples New Zealand, December 1, 2014
Novotel

lovely size room, free latte with breakfast, clean
7.3
Very nice
Simon L. Families with young children Canada, November 22, 2014
It was ok but nothing included.

It was ok.
6.3
Room was clean, staff were nice but ... For a room at almost 200$/night, no free wifi, no breakfast included, not even any complimentary water in the rooms. Won't be going back.
Nigel C. Couples New Zealand, November 9, 2014
all good but

Breakfast front of house staff
8.3
All good except for cleaner that came in to room unannounced
Marea N. Couples New Zealand, November 2, 2014
Great location

nice room, free carparking, great breakfast
9.7
very comfortable
Alon Y. Business travelers Australia, October 9, 2014
great service

food & services
9.7
Sonya M. Couples New Zealand, October 5, 2014
Not the best

bed.
4.3
Staff seemed complacent, booked online, they did not have booking when we arrived. When we asked what was the problem just got brushed off like we were dumb or something. Approx 2 hrs after we had been in room someone came up and asked for a copy of booking ticket which we had shown them at reception. We were there to get some time from work etc and try and relax and this was not at all relaxing. Had a power cut and could not have a shower,coffee etc. Was not there fault but again had to sort out what issue was and no help from staff on where there was power etc so we could get breakfast. They really could not be bothered

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