Very good 7.8
Based on 303 reviews

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About Novotel Palembang Hotel


This fortress shaped hotel is located on the outskirts of Palembang and is renowned for its stunning architecture and stylish decor. Novotel Palembang Hotel is relatively new and is conveniently located next to Palembang Trade Center, which makes it very popular with local and international business guests. The 194 delightfully furnished guestrooms are spacious and offer modern amenities such as satellite TV, a mini bar, and a large bathroom with fashionable appliances. The Novotel Palembang Hotel also offers guests the use of various facilities including a fitness center with a gymnasium, tennis courts, and a refreshing outdoor swimming pool. There are two main restaurants located in the building, including The Square Coffee Shop which serves snacks as well as Indonesian and Western cuisine throughout the day. Guests will truly have a comfortable and relaxing stay at Novotel Palembang Hotel.
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  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • Taxi service
  • Car park
  • Airport transfer

Fitness & recreation

  • Fitness center
  • Sauna
  • Spa
  • Massage(s)
  • Steamroom
  • Karaoke

Swimming & soaking

  • Swimming pool [outdoor]

Land sports

  • Golf course (within 3 km)
  • Table tennis

For kids

  • Swimming pool [kids]

Food & beverage

  • Room service [24-hour]
  • Room service
  • BBQ facilities
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar


  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service
  • Dry cleaning

Guest services

  • Luggage storage
  • Newspapers
  • Concierge

On-site facilities

  • Wheelchair accessible
  • Facilities for disabled guests
  • Family room
  • Garden
  • Elevator
  • Nightclub
  • Smoking area

Health and security

  • security [24-hour]
  • front desk [24-hour]
  • Safety deposit boxes

Business & money services

  • ATM
  • Currency exchange

Languages spoken

  • English
  • Indonesian
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-15 year(s) Stay for free if using existing bedding.
  • Guests over 15 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 130000 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance to Airport: 10 KM
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 3
Number of Restaurants: 2
Number of Rooms : 198
Time to Airport (Minutes): 20
Year Hotel Built: 2004
Year Hotel Last Renovated: 2015
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Recent customer comments

Filter by traveler type
Very good

  • Cleanliness 8.0
  • Facilities 8.0
  • Location 7.9
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for money 7.7
  • Food/Dining 7.3
Sort by

Marcus C. from Singapore
Business travelers
Stayed one night in July 2016
Nice, clean and value for money
Nice, clean and value for money
Reviewed August 11, 2016

Shun C. from Taiwan
Business travelers
Stayed one night in June 2016
Nice for stay
Bed and space is good but toilet so so.
Reviewed July 31, 2016

Keng S. from Singapore
Business travelers
Stayed 2 nights in July 2016
Resort-like hotel
Great Gym
Reviewed July 22, 2016

iwan M. from Indonesia
Stayed one night in June 2016
The room air condition is too cold
The room air condition is too cold
Reviewed June 24, 2016

rivai S. from Indonesia
Business travelers
Stayed one night in June 2016
very good
kamar luas, fasilitas lengkap
Reviewed June 20, 2016

Wan W. from Indonesia
Business travelers
Stayed one night in May 2016
never bored to booked here
so far until today i still consider to stay in this hotel when i come to palembang city.. because its hard to find such a big hotel with good room condition in this city.. of course you can still find another hotel with the same quality but with the such very large area, i think this is the only hotel.. so you can do jogging in the nite with the nice view..
Reviewed May 31, 2016

KHASIAH R. from Indonesia
Stayed one night in March 2016
the best room and location
Reviewed May 19, 2016

KHASIAH R. from Indonesia
Families with young children
Stayed 2 nights in March 2016
the best location and best hotel
Reviewed May 19, 2016

umar S. from Indonesia
Families with young children
Stayed one night in April 2016
Reviewed April 07, 2016

Sean H. from New Zealand
Business travelers
Stayed 2 nights in March 2016
Novotel Palembang
Bed was huge
I was quite frankly disappointed with the Novotel in Palembang. The room was fine with a huge bed, but that was the only good thing. The staff were friendly but unhelpful, with a good example of this when I wanted to order a taxi. Initially I was told that the only option was to use a hotel taxi and when I queried the price to go to the Aryaduta Hotel I was told it would be IDR 110,000. Having done the same trip the day before in a bluebird taxi, I knew the trip was only around IDR 40,000. When I asked to have a bluebird taxi booked, I was hand a slip of paper and told that I would have to ring the taxi company myself. Hardly the service that you would expect in a 4 star hotel. There were other issues as well, and they were enough so that I will never stay at this hotel again.
Reviewed March 07, 2016


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