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Novotel Phuket Vintage Park Resort

89 Rat U Thit 200 Pee Road, Kathu, Patong, Phuket, Thailand 83150 (Show on map)

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Area: Patong Number of Rooms: 303
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
628 reviews

Value for Money
8.1
Location
8.7
Staff Performance
8.4
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.4
Food/Dining
7.5
All reviews (628)
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Maxwell L. Couples Australia, August 11, 2014
Just plain amazing

5star comfort. Amazing swimming pool. Extremely good service and attentive staff.
9.3
Simply an amazing hotel. I highly recommend it for couples, honeymooners and families alike. The hotel is immaculate with all the amenities you can imagine. The staff were wonderful and the service was absolutely amazing. The room are kept to a very high standard and the pool is one of the best I've ever seen. For those seeking 5 star comfort at a reasonable price I highly recommend the Novotel vintage park. Simply amazing.
Chee Y. Couples Singapore, August 11, 2014
A pleasant stay

Beautiful large pool, hotel suitable for family with kids, convenient location.
8
Upon arrived, my wife and I were impressed by three things. First, the high ceiling and contemporary Thai-style hotel lobby. Second, the beautiful large pool viewed from our room. Third, the high quality of service we received from the Guest Services Manager, Jane. It was our anniversary; we were very pleased to receive a little cake and greeting card from her when we were at LE Club Lounge next day. However, when my wife walked into In-Balance-SPA to enquiry about the complimentary massage that offered to Le Club Accorhotels member, the staff at the desk was not very professional. Front staffs are often the first people guests meet so would expect them to be friendly, flexible and happy to help to make a service memorable for all the right reasons. Apparently, that staff at SPA is lacked of these basic essential attributes of a customer service. Eventually, we went to our favourite Emotion Day SPA, located next to the hotel which we visit every time when come to Patong. The buffet breakfast at hotel Square Restaurant has wider variety of food compared to other hotels we had stayed in Patong. The restaurant was quite noisy during breakfast time because of family crowd and also excessively loud noise generated when clearing up the used plates/cutlery on the tables. Perhaps it would have been better if we had taken the outdoor seat. Overall, we had a pleasant stay at Novotel Phuket Vintage Park Hotel. I would recommend this hotel to friends for family vacation.
Randy M. Families with young children China, August 10, 2014
a better place to stay in Patong

location, swimming pool, service
3.7
comfortable stay and good location, WIFI is not good
Lu W. Groups China, July 29, 2014
good

swimming pool, room, breakfast
8
Adam C. Business travelers United Kingdom, July 25, 2014
worst hotel/service/standards that I have ever had

location
3.3
My formal complaint to hotel - I recently stayed at you hotel and must say it was the worst hotel/service/standards that i have ever experienced in Thailand. Having stayed at the novotel vintage on a previous trip i must say the standards have fallen significantly. I arrived at 10am and was told i couldn’t check in until 2pm which i understood, i then received my key at 2pm and went to my room for a quick shower before business meetings at 3pm. i was greeted with the attached state of a room. hairs in the shower and floor, women’s hair on the floor, stains on the bed and a room full of mosquitos. in general is was a filthy room and made me feel anything but relaxed and comfortable. i mean if you can’t clean a floor how clean is your crockery, toilet, pillows etc? After complaining, I was told a new room would be provided and it would not take long. one hour later i was given my new room (5pm). all that i was offered was a free breakfast and after explaining i don’t eat breakfast that was the end of your managements efforts of compensation.
Patrick L. Families with young children Hong Kong, July 20, 2014
nice to return again

nice service, good location, nice swimming pool for children
8.3
really nice for family with children
Satoshi H. Couples Japan, July 19, 2014
First stay at Novotel Vintage Park Resort

Location, friendliness of staff and prices.
8.7
It was our first stay at this hotel and it was very good. Given the change, I would return to this hotel again.
Kieu H. Families with older children Vietnam, July 8, 2014
It was enjoyable.

friendly check in lounge. fast check in check out process. huge swimming pool.
7.7
We are satified with our stay in the Novotel. our first impression was the friendly check in lounge and friendly staff. We were seatted at the lobby bar with complimentary drink when check in process. We checked in at 1 pm while the check in time officially noted 2 pm. This hotel has a huge swimming pool which my kids are very enjoyable. There are some pool access rooms but I do not like this type or rooms . It is noisy for me. The hotel is centrally located. The beach is in the walk distance. The banana walk where we found many shops, clubs, restaurants and tour desk just five minutes from the hotel. ..
Mr.Porsarn M. Couples Thailand, July 6, 2014
International hotel

Centrally located at Patong Beach, big swimming pool and nice lobby
4
Chetan B. Families with older children India, July 5, 2014
nice stay and most likely i would visit again

Location, Location , Location
7.7
Just Nice

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Customer Reviews - Novotel Phuket Vintage Park Resort, Phuket

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