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Novotel Singapore Clarke Quay Hotel

177A River Valley Road, Clarke Quay / Riverside, Singapore 179031 (Show on map)

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Area: Clarke Quay / Riverside Number of Rooms: 403

Recent customer reviews

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Very Good

7.9

based on
2192 reviews

Value for Money
7.4
Location
8.8
Staff Performance
7.9
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.9
Food/Dining
7.1
All reviews (2192)
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Abdul K. Families with older children Singapore, November 24, 2014
CAN BE BETTER

Breakfast and dinner buffet spread excellent- service staff and chef innprccable and helpful esp. Carl and front office staff esp the Filipino male receptionist are orofessional
4.7
Average satisfaction....room air-conditioning was faulty on 1st night and only get it repaired way past midnight. Internet connection was also interrupted many times during the day and night and Housekeeper did not replenished the complimentary coffee and tea sachets on the 2nd day of our 3 days stay. They should not have served the stale fried bee hoon for buffet on Monday morning and the chapatti is hard and stale. But the chilli crabs for dinner is par excellent. Otherwise the food served is sumptuous and fresh. Young doorman was very polite but the morning operator could have been more polite and less grumpy having Monday blues.
John U. Solo travelers Nigeria, November 23, 2014
Splendid

Location, features and cleanliness
8
Great and amazing. The location is wow at night and the hotel is up to standard
Rochelle D. Groups Philippines, November 23, 2014
recommended

location, size and value for money
7.7
The space was big unlike other hotels in Singapore with the same cost. Staff are nice and the place ia clean. It is also very accessible with the location right in the moddle of the city.
Harrison B. Business travelers United States of America, November 19, 2014
November 2014 stay

location competent and friendly staff, VIP lounge
8.7
Over-all, very good
Mervi Y. Families with young children Indonesia, November 16, 2014
Good family hotel

Good staff,quick respond, spacesy
6.7
Anders H. Families with young children Denmark, November 16, 2014
Cleaning.

Location, Breakfast.
6.3
The room could need a bit of cleaning, left overs from previous visitors could still be found in the room, the toilet had a bad smell and wasn't clean old contact linses could be found. The safety box was locked when checked inn. The TV channels keep failing. The room was a bit worn.
Pekoe N. Families with young children Hong Kong, November 16, 2014
Good location. Look forward to my next stay there

Close to Clarke Quay; Swimming pool is nice; Bathroom design is functional
7.7
I stayed with my mom & my son (toddler) for 3 nights. Overall it's good. Had some email correspondence with the hotel before my stay and they are responsive. Reception staff is particularly nice and patient. However it seems there's no Chinese-speaking reception staff. My mom speaks only limited English and some Malaysian and she worried Chinese speaker may find difficulty stay here. Got upgraded to a larger room and complimentary wifi. Requested for babycot and it's provided even though I checked in only in the evening. Reception staff said it'll be brought to the room like 15 min after we got to the room, but it didn't come until I called the operator about 1 hr after. Wardrobe's sliding door was not well-attached to the wardrobe. Luckily I noted this before my son came close to the wardrobe. Swimming pool is good. It'd be evneing better if don't need to walk pass the entrance of the Chinese restaurant when getting there. Hotel is just next to Clarke Quay, and away from the MRT Station for about 10-min walk, with interesting scene on the way through. It's a nice walk, but elder people like my mom may find it not so easy. Shopping centre next to hotel is quite good, with some Japanese cuisine, bakeries and a Japanese supermarket. But shops close quite ealier (comparing to Hong Kong).
Qamar Z. Couples Singapore, November 15, 2014
my best staycation

good food.. great service.. very clean rooms
10
It was great..
Pong L. Business travelers Malaysia, November 13, 2014
friendly staff, good location..

comfortable room, very friendly staff, nice breakfast
8.3
Pong L. Business travelers Malaysia, November 13, 2014
friendly staff & great location

very friendly & helpful staff, great location
8.3

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Customer Reviews - Novotel Singapore Clarke Quay Hotel, Singapore

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