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Very good 7.5
Based on 1557 reviews

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About Novotel Surabaya Hotel

Description

The Novotel chain has a reputation the world over, and this one in Surabaya is no exception. Nearby attractions include the famous Historic Monument, French Cultural Center, and the Surabaya Botanical Gardens. The in-house restaurant serves excellent food, plus there are a multitude of choices available in the surrounding area. Guests will find this to be an escape from the noise and hustle of the city where you can relax and allow the staff to take care of all your needs. Children are taken care of as well with a special food menu and the Dolfi Kids Club to keep them entertained. Very affordable rates, as well as a wonderful swimming pool and manicured gardens, make this an oasis in the bustling city of Surabaya.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • car park
  • airport transfer
  • car hire
  • shuttle service

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage

Swimming & soaking

  • hot tub
  • outdoor pool

Land sports

  • tennis courts
  • squash courts
  • garden

For kids

  • children's playground
  • kids club
  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • poolside bar
  • bar

Pets

  • pets allowed

Cleaning services

  • laundromat
  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • babysitting
  • concierge
  • smoking allowed

On-site facilities

  • facilities for disabled guests
  • family room
  • elevator
  • salon
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
  • doorman

Business & money services

  • photocopying
  • fax machine
  • meeting facilities
  • business center
  • ATM/cash machine on site

Languages Spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-15 year(s) Stay for free if using existing bedding.
  • Guests over 15 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 12:00 AM
Distance to Airport: 10 km
Number of Restaurants: 1
Number of Rooms : 215
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 1995
Year Hotel Last Renovated: 2013
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Recent customer comments

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Very good



  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.5
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 7.2

6 Conny L.
Indonesia
June 24, 2016
in overall ok
wedding party at the pool esp weekend disturb our leisure time in the evening, made the pool close and esp too many people around the garden

9.2 Steffy S.
Indonesia
June 23, 2016
Very good.
I enjoyed staying in this hotel

5.2 reagan A.
Indonesia
June 22, 2016
Perfect for business Guests
Perfect for business Guests

8.8 ehsan K.
Taiwan
June 17, 2016
Staff are nice and nice set up.
Summing pool is good size and clean

7.6 Willy S.
Indonesia
June 10, 2016
Not bad
Food was good,near city area,

8 cindy S.
Indonesia
June 07, 2016
Awesome
Great

6.8 Risa S.
Indonesia
June 07, 2016
nice and clean hotel but need touch for renovations
nice hotel, good location, attentive staff but i think the hotel needs renovation, upgrading its amenities, and providing better towel (bath & mat)

10 Putu H.
Indonesia
June 03, 2016
Very good
PLEASE MORE FUN HOLIDAY

7.2 DICKY S.
Indonesia
May 28, 2016
nice hotel
Nice swimming pool, old furniture.

8 ROMEO C.
Philippines
May 25, 2016
my stay in Novotel was nice.
My only comments : 1. Before arrival of guests check all systems such as TV functions are working 2. Note and check if Room occupants are asking for room clean up or not. Refer to door tag notification 🔔.


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