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Customers like this hotel for:
    Nearest transport:
  • Wonokromo Railway Station (0.8 Km / 10 min walk)
    Area recommended for:
  • shopping
  • business
  • restaurants
    Distance to airport:
  • Juanda International Airport (10.8 Km)
    Customer comments:
  • "Convenient location", "Good breakfast", "Nice swimming pool", "Relaxing"
    Top attractions in the area:
  • Surabaya Zoo (0.5 Km / 6 min walk)
  • Surabaya Town Square (1.4 Km / 17 min walk)
  • Pasar Keputran (1.4 Km / 17 min walk)
  • Royal Plaza Surabaya (1.8 Km / 22 min walk)

Note: Distances are measured as a straight line.

Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

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Features of Novotel Surabaya Hotel

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • airport transfer
  • ATM/cash machine on site
  • babysitting
  • bar
  • business center
  • car hire
  • concierge
  • daily housekeeping
  • dry cleaning
  • elevator
  • facilities for disabled guests
  • family room
  • fax machine
  • laundromat
  • laundry service
  • luggage storage
  • meeting facilities
  • photocopying
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shuttle service
  • smoking area
  • taxi service

Sports and Recreation

  • children's playground
  • fitness center
  • garden
  • hot tub
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • squash courts
  • tennis courts


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Languages Spoken

  • English
  • Indonesian

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Resort Description
The Novotel chain has a reputation the world over, and this one in Surabaya is no exception. Nearby...see more The Novotel chain has a reputation the world over, and this one in Surabaya is no exception. Nearby attractions include the famous Historic Monument, French Cultural Center, and the Surabaya Botanical Gardens. The in-house restaurant serves excellent food, plus there are a multitude of choices available in the surrounding area. Guests will find this to be an escape from the noise and hustle of the city where you can relax and allow the staff to take care of all your needs. Children are taken care of as well with a special food menu and the Dolfi Kids Club to keep them entertained. Very affordable rates, as well as a wonderful swimming pool and manicured gardens, make this an oasis in the bustling city of Surabaya.
Resort Policies
Useful Info
Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (1406)

Business travelers (442)

Couples (304)

Solo travelers (199)

Families with young children (256)

Families with older children (129)

Groups (76)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (1406)
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Theresia F. Couples
United States of America, September 24, 2015
Very serene hotel in the middle of chaotic city

The Grounds are beautiful and clean
Very good
Puspa A. Couples
Singapore, September 26, 2015

Theresia F. Couples
United States of America, September 28, 2015
Best four stars hotel

Grounds, pricing & staff
Very comfortable
Monica K. Groups
India, September 21, 2015
Excellent Resort!

The ambience, the breakfast and the swimming pool
It was really good. The hotel itself is very spacious and beautifully constructed. The rooms clean and spacious - even the bathrooms were spacious! The breakfast excellent. The massage and spa were okay - a bit overpriced I think compared to outside. The service was also very good!
Jenny L. Business travelers
Singapore, September 27, 2015
Good facilities and exterior enviorment

Good staff, environment and clean
The building and interior are a bit old. The external facilities are good for family outing. Not much food selection around the hotel, except for the cafe.
Maimun R. Solo travelers
Indonesia, September 20, 2015
Novotel is a family hotel

landscaping, food and safetiness
comfortable and good service
Andrew W. Solo travelers
Indonesia, September 23, 2015
nothing special

price, location, garden
the only good thing about this hotel are garden and room price, other things not really special which rooms are outdated, breakfast nothing special, and it is only a 3 star hotel instead of 4 star.
Peter B. Business travelers
Netherlands, September 14, 2015
Good hotel for a reasonable price.

Tropical garden, spacious room
David R. Business travelers
United States of America, September 28, 2015
Good rooms & location, bad parking fees

Rooms, Grounds, Price
This has long been a well-priced hotel near many points of interest in Surabaya. The grounds are beautiful, the rooms are spacious and the price is right. The breakfast bar can be crowded with difficulty finding a place to sit. This time we were disturbed to see that they charged money when our chartered car came in to drop off my wife and go back out again. I asked someone at the front door about this and they blamed my driver saying that he must have been told when entering that he needed to run into reception to get a stamp in order to avoid me having to pay a parking fee. I am fluent in Indonesian and saw that our driver was NOT informed of this. I told the hotel staff this, and they tried to suggest that my driver was lying to me--assuming that I must not have understood the security guard's instructions in Indonesian, even though I was discussing all this in Indonesian. Finally I rebuked the hotel staff for slandering my driver who had done no wrong. I felt that Novotel has created a regrettable parking scam that gives clients a negative guest experience. Sad!
Cristina M. Groups
Philippines, August 11, 2015
Eco-friendly hotel that maintains its charm

Value for money, cleanliness, eco-friendliness
Clean, spacious, comfortable rooms. I actually like that Novotel hotels are environmentally conscious. What's special about this Novotel Surabaya is it maintains its Dutch design, which is charming. I didn't like the food but the bread (esp croissant pastries) are very good. Most staff have difficulty speaking in English though. Massage is so-so.

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