Very good 7.4
Based on 1585 reviews

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About Novotel Surabaya Hotel


The Novotel chain has a reputation the world over, and this one in Surabaya is no exception. Nearby attractions include the famous Historic Monument, French Cultural Center, and the Surabaya Botanical Gardens. The in-house restaurant serves excellent food, plus there are a multitude of choices available in the surrounding area. Guests will find this to be an escape from the noise and hustle of the city where you can relax and allow the staff to take care of all your needs. Children are taken care of as well with a special food menu and the Dolfi Kids Club to keep them entertained. Very affordable rates, as well as a wonderful swimming pool and manicured gardens, make this an oasis in the bustling city of Surabaya.
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  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • Taxi service
  • Car park
  • Airport transfer
  • Rental car
  • Shuttle service

Fitness & recreation

  • Fitness center
  • Sauna
  • Spa
  • Massage(s)

Swimming & soaking

  • Hot tub
  • Swimming pool [outdoor]

Land sports

  • Tennis court(s)

For kids

  • Playground
  • Kids club
  • Swimming pool [kids]

Food & beverage

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Poolside bar
  • Bar


  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundromat
  • Laundry service
  • Dry cleaning

Guest services

  • Luggage storage
  • Babysitting service
  • Concierge

On-site facilities

  • Facilities for disabled guests
  • Family room
  • Garden
  • Elevator
  • Salon
  • Smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • Safety deposit boxes
  • Doorman

Business & money services

  • Photocopying
  • Fax machine
  • ATM

Languages spoken

  • English
  • Indonesian
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-15 year(s) Stay for free if using existing bedding.
  • Guests over 15 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 12:00 AM
Distance to Airport: 10 km
Number of Restaurants: 1
Number of Rooms : 215
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 1995
Year Hotel Last Renovated: 2013
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Recent customer comments

Filter by traveler type
Very good

  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.5
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 7.2

Muhamad S. from Indonesia
Business travelers
Stayed 3 nights in August 2016
Minus Customer Focus
They give me Toothpaste only at my first day.. Staff not helpful..
Reviewed August 24, 2016

zaid A. from Australia
Business travelers
Stayed one night in August 2016
Very nice
Very nice
Reviewed August 09, 2016

Antony L. from Australia
Solo travelers
Stayed one night in August 2016
Classic hotel in good location
Nice older style hotel with good atmosphere and very good staff - maintains the usual high Novotel standard
Reviewed August 04, 2016

siew L. from Singapore
Solo travelers
Stayed 2 nights in July 2016
Spacious room and nice landscape garden
The rooms are spacious and clean. I love the nice landscape garden and swimming pool. Taxi is available 24 hours to take you anywhere on meters!
Reviewed July 28, 2016

Rahadian A. from Indonesia
Stayed one night in July 2016
Pleasant quiet hotel
hotel is nice, minus bathtub. has a great balcony and view to swimming pool.
Reviewed July 25, 2016

Khim L. from Indonesia
Business travelers
Stayed one night in May 2014
Reviewed July 24, 2016

Khim L. from Indonesia
Business travelers
Stayed 2 nights in May 2014
Reviewed July 24, 2016

Badruddin Q. from Saudi Arabia
Families with young children
Stayed one night in July 2016
Not satisfied
Very bad lookin internally
Reviewed July 17, 2016

Endang P. from Indonesia
Business travelers
Stayed 2 nights in February 2016
close to the workplace
clean , delicious breakfast , near the office area and the city center
Reviewed July 17, 2016

Arif G. from Indonesia
Families with young children
Stayed one night in July 2016
Nice hotel in the strategic location
The hotel is very nice and located in the strategic location. Breakfast is good with many choices of food. Staff are friendly as well. Despite the room looked old & need refurbishment, but overall this hotel is recommended. Love to comeback to this hotel.
Reviewed July 15, 2016


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