Very good 7.4
Based on 1573 reviews

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July 23, 2016 - July 25, 2016 | 2 nights
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About Novotel Surabaya Hotel

Description

The Novotel chain has a reputation the world over, and this one in Surabaya is no exception. Nearby attractions include the famous Historic Monument, French Cultural Center, and the Surabaya Botanical Gardens. The in-house restaurant serves excellent food, plus there are a multitude of choices available in the surrounding area. Guests will find this to be an escape from the noise and hustle of the city where you can relax and allow the staff to take care of all your needs. Children are taken care of as well with a special food menu and the Dolfi Kids Club to keep them entertained. Very affordable rates, as well as a wonderful swimming pool and manicured gardens, make this an oasis in the bustling city of Surabaya.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • car park
  • airport transfer
  • car hire
  • shuttle service

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage

Swimming & soaking

  • hot tub
  • swimming pool [outdoor]

Land sports

  • tennis courts

For kids

  • children's playground
  • kids club
  • swimming pool [kids]

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • poolside bar
  • bar

Pets

  • pets allowed

Cleaning services

  • daily housekeeping
  • laundromat
  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • babysitting
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • garden
  • elevator
  • salon
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
  • doorman

Business & money services

  • photocopying
  • fax machine
  • ATM/cash machine on site

Payment types accepted for services

  • Visa
  • MasterCard
  • American Express

Languages Spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-15 year(s) Stay for free if using existing bedding.
  • Guests over 15 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 12:00 AM
Distance to Airport: 10 km
Number of Restaurants: 1
Number of Rooms : 215
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 1995
Year Hotel Last Renovated: 2013
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Recent customer comments

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Very good



  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.4
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 7.2

Badruddin Q.
Saudi Arabia
July 17, 2016
Not satisfied
Very bad lookin internally

Endang P.
Indonesia
July 17, 2016
close to the workplace
clean , delicious breakfast , near the office area and the city center

Arif G.
Indonesia
July 15, 2016
Nice hotel in the strategic location
The hotel is very nice and located in the strategic location. Breakfast is good with many choices of food. Staff are friendly as well. Despite the room looked old & need refurbishment, but overall this hotel is recommended. Love to comeback to this hotel.

Tri P.
Indonesia
July 12, 2016
Family hotel but need renovation
We stayed at 2 bedroom apartment, 1st night We got 1 bedroom has air conditioner trouble, the temparature won't cold. Then we change room without trouble. It has a good swimming pool facilities especially attraction for children to play, but inside the room need to get renovation. So many items broken when I use it. The room smell a little old. For breakfast they have a variety food and not to tight with the rules.

Lukman R.
Indonesia
July 09, 2016
Joi
Pleasant place

Destiana B.
Indonesia
July 04, 2016
Nice Hotel
The hotel very nice and great location

nina F.
Indonesia
July 01, 2016
Room
Room is very big

Raissa A.
Indonesia
June 30, 2016
good place
this is good place for chilling with good friends

Dian N.
Indonesia
June 27, 2016
The hotel rooms need a lot of detailing
we checked in late and found that the hotel rooms we booked need a lot of attention into details. Toilet doors can't be closed properly. Toilet leaking and the good thing about this hotel the management is pretty swift in responding. We got upgraded into a different room with better condition. Yet, there is a few detailing such as electric outlets some are working, some are not. The water kettle needs to be replace as the one provided in the room looks been used in ages. Would suggest black color so you don't see the stain in the water kettle it sway people off. I would say if you do open a room do double check about the room condition and detailing. Budget hotels are more tedious regarding these matters. I would expect that Novotel can provide the standard quality they have before.

Andrew W.
Indonesia
June 25, 2016
affordable
location oke, price oke, building old

Taxes and service fees are generally recovery charges which Agoda pays to the vendor or which are collected by the vendor. For more details, please see the Agoda Terms of Use. Tax and service fees may also contain fees that Agoda retains as compensation for processing the reservation.

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