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Customers like this hotel for:
    Nearest transport:
  • Wonokromo Railway Station (0.8 Km / 10 min walk)
    Area recommended for:
  • shopping
  • business
  • restaurants
    Distance to airport:
  • Juanda International Airport (10.8 Km)
    Customer comments:
  • "Convenient location", "Good breakfast", "Nice swimming pool", "Relaxing"
    Top nearby attractions:
  • Surabaya Zoo (0.5 Km / 6 min walk)
  • Pasar Keputran (1.4 Km / 17 min walk)
  • Surabaya Town Square (1.4 Km / 17 min walk)
  • Royal Plaza Surabaya (1.8 Km / 22 min walk)

Note: Distances are measured as a straight line.

Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

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Choose your room
Not included in room price: Hotel tax 10%, Service charges 10%
November 28, 2015 - November 30, 2015 | 2 nights
Room Types Max
Price per night
Best seller – limited supply!
Superior 1 King Bed Garden View
USD 47.02
Special Conditions
Limited rooms available!
1 Bedroom Apartment King Room
USD 50.01
Special Conditions
Limited rooms available!

Features of Novotel Surabaya Hotel

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • airport transfer
  • ATM/cash machine on site
  • babysitting
  • bar
  • business center
  • car hire
  • concierge
  • daily housekeeping
  • dry cleaning
  • elevator
  • facilities for disabled guests
  • family room
  • fax machine
  • laundromat
  • laundry service
  • luggage storage
  • meeting facilities
  • photocopying
  • poolside bar
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shuttle service
  • smoking area
  • taxi service

Sports and Recreation

  • children's playground
  • fitness center
  • garden
  • hot tub
  • kids club
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • spa
  • squash courts
  • tennis courts


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Languages Spoken

  • English
  • Indonesian

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Sale ends soon!
Resort Description
The Novotel chain has a reputation the world over, and this one in Surabaya is no exception. Nearby...see more The Novotel chain has a reputation the world over, and this one in Surabaya is no exception. Nearby attractions include the famous Historic Monument, French Cultural Center, and the Surabaya Botanical Gardens. The in-house restaurant serves excellent food, plus there are a multitude of choices available in the surrounding area. Guests will find this to be an escape from the noise and hustle of the city where you can relax and allow the staff to take care of all your needs. Children are taken care of as well with a special food menu and the Dolfi Kids Club to keep them entertained. Very affordable rates, as well as a wonderful swimming pool and manicured gardens, make this an oasis in the bustling city of Surabaya.
Resort Policies
Useful Info
Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (1425)

Business travelers (452)

Couples (305)

Solo travelers (199)

Families with young children (260)

Families with older children (131)

Groups (78)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (1425)
Sort by:
nenden C. Families with young children
Indonesia, November 28, 2015
room condition looks old, some of staffs not kind

name, price
Syed A. Business travelers
Malaysia, November 26, 2015
Improve your maintenance!

The pool is ok
Expecting a better maintenance service level for a hotel carrying the Novotel name. Booked a 2 room family suit, room was far away, 2 level type with an air of dampness and highly used ambience. The aircon for the 2 level were not working and we were told it takes 15 mins to cool the rooms, which it did not !, while we all sweating. Requested for a different room which they complied, and were given 2 single rooms instead. These are newly renovated rooms, which was acceptable. Even in this renovated room, the shower mixer is not working well and the water pressure was weak, we complained , but the result was the same. Busy with our work, we did not pursue further till checked out.
Malaysia, November 12, 2015
Comfy and helpful staff

Room is clean, staff is helpful, environment is comfy
locate at city, very busy traffic at peak hour Hotel environment is good Room is clean and neat
Peter A. Families with young children
Australia, November 11, 2015
A nice hotel

The friendly staff, location and great breakfast
We stayed in this hotel so many times. So far this hotel is the best on breakfast.
Puji G. Business travelers
Indonesia, November 06, 2015
Bali style Hotel in Surabaya

Pool, lanscape and Hotel Design
it such an amazing experience !!
Kelvin T. Business travelers
Singapore, November 06, 2015
Novotel stay

Value for money, friendly staffs
Pros: other than value for money and friendly staffs and the facilities they have under the name Novotel, lets mention about the cons. Cons: walkway to rooms are not airconditioned, bedroom floor is dusty(subjective to rooms?), lounge is small with mosquitoes and rather warm, near railway track which at peak periods might be a distraction.
Antony P. Business travelers
France, November 05, 2015
Beware the chant of the trains ...

Location, garden & pool
I don't consider myself picky at all and usually avoid negative reviews. But I could only be disappointed by all those little that leave a bitter taste about your stay. Most importantly, just know that the hotel is located right next to train tracks ... and I can tell you that if you were not aware of that, it is not the best surprise you get once back after a long day of work (I was staying in the apartments at the back-side). I experienced 3 powercuts in a single evening and Internet is quite slow (again, possibily due to the remote location of the room). Rooms are rather clean and comfortable, but I could not overlook all those black joints in the bathroom. One last thing: the breakfast is quite diverse but how could all (!) dishes I took be cold? Better keep an eye on all chafing dishes, especially since it was 7.30am ... basically the time most people are present. Considering the good price I got from Agoda, I can't rate it bad though.
NISHANT D. Business travelers
India, October 28, 2015
Good Hotel

I Didnt had time to stsy there for long time .
It was good to stay , but the Staff could not proved the Early Check in Room . As per their policy they do not provide it before 2.00pm . So because of 1 days trip for business I feel they were not goods to me .
Rosalynn T. Families with young children
Indonesia, October 20, 2015
Great value for a beautiful oasis in a busy city

fantastic pool, great food, relaxed atmosphere
Very enjoyable stay indeed. Rooms are spacious and the hotel in general is beautiful in tropical paradise kind of way. We were on the 1st floor and we have a set of french doors that opened to the grounds. Higher floors would have their own balconies, but we love being able to go straight to the yard/gardens/pool area. The hotel also kept a few deers and bunnies, very much to the delight of our daughter, who explored the whole hotel like a champ. the pool is awesome with pretty scary slide (but the kids find it exciting). We very much look forward to coming back here on our next trip to Surabaya.
Mustakim Y. Groups
Singapore, October 19, 2015
Rooms need to be upgraded.

1.Good location 2. Varieties of local and western breakfast. 3.Excellent staff service.
On the overall, the family rooms section need to be upgraded. The lobby access to the rooms also need to be highlighted.Imagine going round the block with luggages while the lifts are at the rear lobby.

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Sale ends soon!

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