or

Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.
Enter your dates to check availability and book this hotel

Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

Book now!

Novotel Surabaya Hotel Surabaya - Restaurant Novotel Surabaya Hotel Surabaya - Exterior Novotel Surabaya Hotel Surabaya - Exterior Novotel Surabaya Hotel Surabaya - Meeting Room Novotel Surabaya Hotel Surabaya - Interior Novotel Surabaya Hotel Surabaya - Interior Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Guest Room
Area: Surabaya Center Number of Rooms: 209
Free Wi-Fi

Recent customer reviews

Filter by Traveler Type

 

Good

7.4

based on
1219 reviews

Value for Money
7.5
Location
7.2
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.7
Food/Dining
7.2
All reviews (1219)
Sort by:
Muhammad D. Couples Indonesia, January 14, 2014
Old Hotel with so much noises

Big room, nice garden, that's all
5
Two nights (mare). You can hear anything from the outside. This hotel seems only step away from rail road and local market. Mind the noise. Also, we obviously can see dirt in the ceiling. Nope. Thank you.
Choon L. Solo travelers Malaysia, January 11, 2014
nice environment, worthiness

good choice of breakfast buffet, friendly staff, clean room
7.7
nice stay with friendly staff, clean room and good environment, worthiness.
Irawan S. Solo travelers Indonesia, January 10, 2014
Great location,big rooms

Great location,big room,cheap price
5.7
The rooms is big and the price is cheap but the hotel is kinda old and not maintenance well Im renting the apartment but there is nothing in the kitchen not even a spoon, the kitchen cabinet not clean
Adianto B. Solo travelers Indonesia, January 1, 2014
Nice hotel

Worth the money, good food, good facility for childrens
8
It was a nice stay. But its a bit loud with all the fireworks during New Year Eve. The playclub for kids was closed on 1st Jan so a bit disappointed. A bit dirty on the floor underneath the bed (Ive got a 15mth baby and he tends to roam around and put anything in his mouth). The food was great, room service was quick to response our inquiries. Need to work on the Wi-fi since its so weak in the room. I have to go out on the balcony to get the signal.
Tri H. Solo travelers Indonesia, December 30, 2013
Lumayan

Food, Clean, Comfort
7
Nice
Jisia J. Families with older children Indonesia, December 28, 2013
the longest check-in process and not clean hotel

large size
3.3
Longest check-in process (more then 1 hour), the room was not clean, no TV on the living room, very far access from the lobby
Reeena A. Couples Singapore, December 26, 2013
Not too bad

the pool,
7
It took me almost 2 hours to check in to the room..as they said they re cleaning the room After checking to the room.no towels found.As for breakfast,,not enough of chairs and tables to dine. We have to wait...almost for everything....I ordered dinner,after one hour plus I called for room service enquiring on the food then only they mentioned the staff where suppose to bring in the food has slipped and fall.So they recook for us.But it will be pleasant if they inform us of what is happening instead I have to call & check what is going on.The reception all were friendly..After all it was alright.....
Lidya Y. Couples Indonesia, December 24, 2013
good location

location,clean, service
6.3
Michael W. Business travelers Indonesia, December 23, 2013
Nice hotel

Food, room, staff
8
Deasi K. Families with young children Indonesia, December 22, 2013
it was a wonderful short holiday

large room, nice pool, activities for children
8.3

Book now!

Sale ends soon!

Novotel Surabaya Hotel SurabayaNovotel Surabaya Hotel Surabaya - RestaurantNovotel Surabaya Hotel Surabaya - ExteriorNovotel Surabaya Hotel Surabaya - ExteriorNovotel Surabaya Hotel Surabaya - Meeting RoomNovotel Surabaya Hotel Surabaya - InteriorNovotel Surabaya Hotel Surabaya - InteriorNovotel Surabaya Hotel Surabaya - Swimming PoolNovotel Surabaya Hotel Surabaya - Swimming PoolNovotel Surabaya Hotel Surabaya - Swimming PoolNovotel Surabaya Hotel Surabaya - Guest Room

Customer Reviews - Novotel Surabaya Hotel, Surabaya

AS-AGWEB-3C04