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Very good 7.5
Based on 1584 reviews

Recent customer comments

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Very good

based on 1584 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.5
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 7.2

zaid A.
May 31, 2015
Nice hotel
Very nice for the price. I think the breakfast food can be better in choice of food as well as service.

husin A.
May 28, 2015
its comfort for having a good rest
room is quite good, the view is so nice,,, and the food is good
It was very comfort,, and stayed there was so great,,, the room was so big,,, with a beautiful view from the top,, my room was in 9th floor apartment,,, and my noticed maybe for the air conditioner should be more cool

Peiyi T.
May 28, 2015
Comfortable stay @ Novotel
1. Location - very strategic. Convenient to visit malls nearby (a couple of malls around) 2. Very clean and comfortable rooms. 3. Polite and attentive staff
Our stay was a really comfortable one at Surabaya Hotel. We booked the Garden View Room, it was very clean, and the rooms were comfortable and cozy. The breakfast spread was, okay, normal. Standard of food still has room for improvement. There was airport shuttle to the Grand City Mall which is a plus point as it is really convenient. Overall, a good experience.

mira R.
May 20, 2015
Novotel Surabaya Hotel
Location, poolview/garden view very nice, food specially for B fast is good.
We enjoy our 3 days stay at this hotel except check in process taking too long. We came at 5 PM and we got the room at 6 PM. Tq...

Rini S.
May 10, 2015
Cozy hotel
Clean, good location and friendly

yulianti W.
May 06, 2015
good place good food
honesty of employees
Nice n comfortable hotel

sani A.
April 28, 2015
clean, comfort and good staff

abdulaziz S.
Saudi Arabia
April 24, 2015
Miss give my request as hi floor room but they don
Nice staff location
Was good but I have to change room and pay for apartments because they give me under reception rooms while I requested hi floor room

Saleh A.
Saudi Arabia
April 21, 2015
Good hotel
Friendly Staff, atmosphere and location
A Good hotel to relax, at a side of the Surabaya city

erna A.
April 19, 2015
nice hotel
good,clean n comfort room for the hotel,but the apartment is too old,need kids like the pool,it's big&fun.