Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.
Enter your dates to check availability and book this hotel

Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

Book now!

Novotel Surabaya Hotel Surabaya - Restaurant Novotel Surabaya Hotel Surabaya - Exterior Novotel Surabaya Hotel Surabaya - Exterior Novotel Surabaya Hotel Surabaya - Meeting Room Novotel Surabaya Hotel Surabaya - Interior Novotel Surabaya Hotel Surabaya - Suite Room Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Guest Room
Area: Surabaya Center Number of Rooms: 209
Free Wi-Fi

Recent customer reviews

Filter by Traveler Type

 

Good

7.5

from 1383 reviews

Value for Money
7.5
Location
7.2
Staff Performance
7.5
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.7
Food/Dining
7.2
All reviews (1383)
Sort by:
Leonardo T. Business travelers Indonesia, May 19, 2014
It was superb

nice, clean, cozy
10
it was great
Report this review
Peter K. Families with young children United States of America, May 13, 2014
Good Value for Cost

Beautiful grounds, Spacious rooms, Good swimming pools
8.3
We have been to this hotel numerous times. The family suites are spacious (though some are really big and others are really small - so ask for another room if you get one of the small ones). The breakfast buffet has a decent amount of variety and options, though I'm disappointed that it is generally not included in the price of the room (breakfast should always be included in the price of a hotel). Also, the swimming pool is great - our kids love it, though the last few times we have stayed here it has not been very clean. The water has been murky and not clear. Overall though, the Novotel is a great option for families with kids.
Report this review
Good F. Business travelers Indonesia, May 12, 2014
the hotel is very good, strategic place, worker fr

the hotel is very good, strategic place, worker friendly, the rooms are good
9.7
the hotel is very good, strategic place, worker friendly, the rooms are good
Report this review
Zawawi A. Couples Malaysia, May 11, 2014
Good spacious one bedroom apartment

Cheap(sale at the time of buying, spacious, quiet
7
3rd night was very bad, cannot sleep at all, upstair people make noise by moving table and stamping the floor throughout the night from 8pm to 5am next day. And unlikely done by human being.
Report this review
Peck L. Groups Singapore, May 10, 2014
Spacious apartment and cheap

Facility. Spacious apartment and cheap
7
Report this review
Sook F. Business travelers Malaysia, May 8, 2014
Good for short stay business traveller

Friendly staff, clean and value for money
7
There is limited choice on breakfast.
Report this review
Lies B. Business travelers Indonesia, May 6, 2014
simple, clean and easy to be access

clean, easy to access, near foodstall
7.7
my staying there is good enough
Report this review
Yohanna H. Families with older children Indonesia, May 5, 2014
Old Hotel - Breakfast not so Good - Old Amenities

Centrally Located - Good Garden - Good Swimming Pool
7.3
Not Bad, even apartement quit Old; the hotel amenities such as shampoo - soap are the Old version of Novotel. Spacious Room. Kitchenette withous kitchen equipment.
Report this review
Fatmah J. Families with young children Indonesia, May 3, 2014
Nice hotel for young children

Nice service, clean and great swiming pool
9
Staff were friendly and fast service, a comfortable atmosphere and natural surroundings, a nice swimming pool for children, close to downtown shopping and typical food of Surabaya
Report this review
Gary A. Business travelers United Kingdom, April 8, 2014
Well appointed, but looking a little tired!!

The pool and breakfast
5.3
Whilst this hotel is a very good quality with a great restaurant, some of the rooms are beginning to look very tired and badly in need of an update. We booked a suite and arrived at two in the morning, it took staff 30 minutes to open the room door, obviously had not been used for some time. This was apparent by the smell of stale smoke and poor drains, so bad we had to request a room change. The suites are large and well equipped but are long overdue for a refurb and way below the standard expected of a hotel of this calibre. The only other area of problem was with the in room wifi being poor, better is expected and needed in a business hotel. However, I cannot praise the staff enough as every complaint or request was handled excellently and apart from the room a fairly good experience.
Report this review

Book now!

Sale ends soon!

Novotel Surabaya Hotel SurabayaNovotel Surabaya Hotel Surabaya - RestaurantNovotel Surabaya Hotel Surabaya - ExteriorNovotel Surabaya Hotel Surabaya - ExteriorNovotel Surabaya Hotel Surabaya - Meeting RoomNovotel Surabaya Hotel Surabaya - InteriorNovotel Surabaya Hotel Surabaya - Suite RoomNovotel Surabaya Hotel Surabaya - Swimming PoolNovotel Surabaya Hotel Surabaya - Swimming PoolNovotel Surabaya Hotel Surabaya - Swimming PoolNovotel Surabaya Hotel Surabaya - Guest Room

Customer Reviews - Novotel Surabaya Hotel, Surabaya

Agoda.com is part of The Priceline Group, the world leader in online travel & related services.

AS-AGWEB-3C07