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Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

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Area: Surabaya Center Number of Rooms: 209
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
1125 reviews

Value for Money
7.5
Location
7.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.6
Food/Dining
7.2
All reviews (1125)
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William E. Solo travelers United States of America, June 16, 2013
Great stay in a well designed hotel room

room design, WIFI, attractive facilities
9.3
I stayed two night in the Novotel Surabaya in an Executive King room.. The room was Scandinavian modern, clean and comfortable. Yes, the shower is has glass walls on two sides, but there is a curtain if you are sharing the room. The TV has several international channels. By far this was my favorite room of my two week stay on Java. Staff were competent and always busy. The grounds were beautiful and there was good security. You can walk out of the hotel, go right for a about 300 m to find an excellent grocery store. You can walk out of the hotel, go left for about 200 m cross the street to go across a footbridge (over a waterway), continue bearing straight through a neighborhood for about 300 m, cross another footbridge (over a street this time) to the zoo. The komodo dragon exhibit justifies a visit. Yes, the condition of most enclosures are generally rusted and 40-50 years out-of-fashion. The aquarium exhibits are almost without exception unsatisfactory. I spent an enjoyable 2.5 hours at the zoo.
Kristi Y. Couples Indonesia, June 16, 2013
i had a great time here. super comfortable.

very nice swimming pool. comfortable room with new interior. cozy garden.
7.7
My last visited was on 2007, and i had a great time here spended nights with friends. After 6 years, im back again.. Now i had a super great time here. Love the pool, love the garden, and of course the room. Its very comfortable with a huge bed and new interior. I dissapointed with the receptionist. They're work to slow. I have to wait almost 1 hour to get my room when check-in, And spend almost 40 minutes to leave the lobby when check-out. Please pay attention for that..
Jan W. Couples Norway, June 15, 2013
Wonderful

Location and silence
10
THis hotel have everything - also the staff who knows the "code" of giving service. THey learned the upper 5 % of service, who make a customer feel valuable!
Denna N. Business travelers Switzerland, June 14, 2013
terrible, will never return

swimming pool and garden
2.7
terrible, not friendly staff, not caring, no interest in customer. For example at the restaurant i asked twice the menu, didn't arrive so had to take it by myself. Room was dirty, with the noise of train station,in the commun space, the floor was wet and nobody would do nothing about it.
Kapila T. Business travelers Malaysia, June 12, 2013
Great Hotel, Good Room

Room, Comfort
9.3
Hsiu M. Business travelers Taiwan, June 12, 2013
It was nice and comfortable.

Clean, friendly, good Internet
8.7
Kholis M. Business travelers Indonesia, June 10, 2013
not as luxuriouse as i thought it would be

helpfull operator, big rooms, nice view
5.7
It was a short stay "5hours", catching flight to Banyuwangi, Help full operator to find me A Travel to banyuwangi, even though he tooks an advantage to the price of the travel, he charge me ,
Arjun B. Groups Malaysia, June 9, 2013
Value for money at an elegant and clean city hotel

Clean rooms, good location, good price
8.7
Fransiska S. Groups Indonesia, June 8, 2013
Average good hotel

clean, nice, good location
6.7
I don't have breakfast here. The bed was really small (about 90-100cm width), not too comfortable.
Nur S. Business travelers Indonesia, June 7, 2013
receptionist dont know how to smile

comfortable room
4.7
I checked in late.The hotel might b very busy. was two lady in the reception and they put a very tired face. No smile at all.I find used soap in the bath room. And half empty bottle of water. I think they forgot to clean the room. And its funny for a hotel to charge a taxi parking fee when they drop and pick ip the guest. All taxi driver i took complain about this and asked me to choose to drop outside the hotel, or give extra parking fee (3000) to drop by the lobby. Its not about the money... it just make guests feel uncomfortable IMHO

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Customer Reviews - Novotel Surabaya Hotel, Surabaya

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