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Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

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Hotel Area: Surabaya Center Number of Rooms: 209
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
1074 reviews

Value for Money
7.5
Location
7.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.6
Food/Dining
7.2
All reviews (1074)
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Daniel G. Families with young children Germany, April 14, 2013
Avoid it if you can

that we left after 3 days...
4
We have booked 2 rooms, one with king size and one with twin bed for the kids. The bed in our room was the dirtest I have ever seen in 6 years and I saw many .Pillow sheet grey, bed sheet huge yellow stains The towels in the bathroom have either fist -size big holes or are at least 10-15 years old. If you go there bring your own or go to the next supermarket and get some. At least they have changed the bed sheet. The AC in our room did not work at all, it blow only hot air, even after the recommended 20 min waiting, just hot air. The twin room was extremely smelly, mix of tobacco and bursted sewage pipe. Not sure if the extreme smell came from the toilet bowl or from the AC, as it got worst after switching on the fan. Food-wise it was the biggest disappointed of all restaurants we have been in one week Java. Portions are small and very expensive, an absolute no-go hotel and restaurant. You can't claim the service people, they try their best to serve the clients.
Daniel G. Families with young children Germany, April 14, 2013
Not worth the money and the name NOVOTEL

The best thing was that we have booked only for 3 nights
4.7
We have booked 2 rooms, one with king size and one with twin bed for the kids. The bed in our room was the dirtest I have ever seen in 6 years Asis and I saw many .Pillow sheet grey, bed sheet huge yellow stains and the bed cover with some black and greyish stains. The towels in the bathroom have either fist -size big holes or are at least 10-15 years old. If you go there bring your own or go to the next supermarket and get some. At least they have changed the bed sheet after we took some picture and asked them to upload it the internet. The AC in our room did not work at all, it blow only hot air, even after the recommended 20 min waiting, just hot air. The twin room was extremely smelly, mix of tobacco and bursted sewage pipe. Not sure if the extreme smell came from the toilet bowl or from the AC, as it got worst after switching on the fan. Food-wise it was the biggest disappointed of all restaurants we have been in one week Java. Portions are small and very expensive, an absolute no-go hotel and restaurant. Compared to Novotel in Yogyakarta it is like a youth hostel, but a bad one. You can't claim the service people, they try their best to serve the clients. I highly recommend to replace the entire management including the preventive maintenance team or send them to Novotel Yogjakarta as trainees.
Ade I. Families with young children Indonesia, April 14, 2013
nice hotel with good view but old building

large room, nice pool and garde
7.7
The hotel is quite far fro city centre. The hotel provides kids club with very good activities such as story telling, colouring and horse riding. The swimming pools are great and also the tennis court
Nurinsan K. Business travelers Indonesia, April 13, 2013
nice garden view but poor staff performance

large room, nice garden view and comfortable room
5
Staff performance are poor but nice room. Bad internet connection and the food are soso.
Charles N. Business travelers Indonesia, April 12, 2013
Nice Hotel

food, clean room, near mall
8
Mohammad A. Business travelers United Kingdom, April 10, 2013
Excellent stay, very friendly staff, quite room

Nice quite room with garden view, friendly staff
8.7
This internet was very slow, which hampered working from room. Although staff were very courteous and friendly but I received repeated calls reminding about the checkout time despite the fact that I checkout on 12 pm on the dot. I will definitely stay at this hotel when visiting Surabaya next time.
Kunto A. Business travelers Indonesia, April 9, 2013
good hotel and new look of room , I like it

clean, nice bath room , larger space
8
nice and friendly staff clean and bigger space for room
Michael D. Business travelers Indonesia, April 9, 2013
Old room

Nothing special
3
Not good, the room is old one, and the room smelled not good. It is hard to get to the reception for asking some questions.
Oliver O. Business travelers Indonesia, April 8, 2013
nice and friendly hotel

near airport,in downtown and great service
9.3
i really had great time stay in this hotel cause the service is very good.they had great staff and very friendly.the room very clean and large room.
Marsya A. Groups Indonesia, April 6, 2013
nice but needs improvements

sophisticated minimalist room design, beautiful view and access directly to swimming pool right from balcony, good and fast service from hotel staffs.however, room needs more cleaning esp in bathroom
7.3

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Customer Reviews - Novotel Surabaya Hotel, Surabaya

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