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Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246

Recent customer reviews

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Very good

7.4

based on
1483 reviews

824 reviews in English

Value for Money
7.5
Location
7.2
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.7
Food/Dining
7.2
All reviews (1483)
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Santi A. Families with young children Indonesia, December 20, 2013
Nice hotel but need repairing at all

nice garden, large room, good facilities
5.3
the room need renovation. room are large but the location of this apartment feels so old & not maintance well. Wifi doesn't work. -------------------------------------------------------------------------------------------------------------
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Ka L. Business travelers Hong Kong, December 20, 2013
Friendly staff

Value of money, friendly staff, clean room
7.3
Friendly staff. Clean & big room. But internet speed should be improved.
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Ka L. Solo travelers Hong Kong, December 19, 2013
Friendly Staff

Friendly Staff, Value of Money, Great Room
7.3
Friendly staff. Clean & big room. But internet speed should be improved.
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Jefery E. Couples Indonesia, December 19, 2013
Nice and Comrotable hotel at Good Price

Comfortable bed; large bedroom; wifi in the room
7.7
Our stay at Novotel Surabaya was nice. We spent 2 nights there. The hotel is strategically located near the center of Surabaya town, so it is convenient to get to shopping center and also restaurants nearby. Novotel Surabaya offers a 4 stars hotel quality at reasonable price. I highly recommend this hotel for travellers who plan a trip to Surabaya. Good value for the money
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Dinanath N. Families with young children India, December 16, 2013
nice, comfortable place

ambience, friendly and helpful staff
6.7
Overall comfortable stay. However, first room a/c not working. Second room bathroom water would leak out to the bedroom floor. But staff was friendly and attentive. So overall ok service.
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Adistie J. Couples Indonesia, December 15, 2013
Comfortable, and nice hotel

Bathroom, pool view and garden
7
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Handojo D. Families with older children Indonesia, December 10, 2013
great hotel, but the location is a challenge

breakfast is nice and big room
8
the room is nice clean and big. great breakfast. the challenge is finding the location. if they could provide a better map, or describe it more clearly how to reach there, it would be helpful for us. we want to go the gym, unfortunately we forgot to bring our sport shoes. so we just walk around the garden. nice garden in the middle of the hotel is a good idea.
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Lidya Y. Solo travelers Indonesia, December 8, 2013
good location

location,clean,value
6.7
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Kanthy L. Business travelers Indonesia, November 29, 2013
large and comfortable room

nice room, large swimming pool and highspeed internet
6.3
must increasing service to the guest, i think the deposit payment is too large, maximum 300.000 rupiahs is enough.
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Sara S. Business travelers Indonesia, November 24, 2013
Friendly staff, good hotel

Froendly staff, clean room, centrally located
8
Breakfast was good, staff also friendly, near the city centre
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