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Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

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Novotel Surabaya Hotel Surabaya - Restaurant Novotel Surabaya Hotel Surabaya - Exterior Novotel Surabaya Hotel Surabaya - Exterior Novotel Surabaya Hotel Surabaya - Meeting Room Novotel Surabaya Hotel Surabaya - Interior Novotel Surabaya Hotel Surabaya - Interior Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Guest Room
Area: Surabaya Center Number of Rooms: 209
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
1330 reviews

Value for Money
7.5
Location
7.2
Staff Performance
7.5
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.7
Food/Dining
7.2
All reviews (1330)
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Handojo W. Families with young children Indonesia, July 8, 2013
nice affordable hotel but far from central

Swimming pool, nice room, staff service
7.7
We stayed for 1 night in this hotel and booked 2 rooms. Clean with see-through glass to the bathroom. Nice swimming pool and good breakfast menu. Access to other parts of the city is a challenge as you need to get a taxy if you do not bring your own transportation. Checking in and out was relatively easy. They could have made another table for express check-out to avoid long queue in the receptionist counter.
Justin B. Business travelers Australia, July 4, 2013
Fantastic Service after a few issues

Comfortable Bed, Fantastic Shower, Beautiful Pool/Gardens
7.7
Myself and 2 colleagues arrived at the Novotel around 1930 after flying and working during the day. We were checked in swiftly and guided to our rooms. I had a problem straight away with my room that the a/c was not functioning properly and there was a bad smell and damp in the room - my guess being the a/c was faulty and leaking water into the ceiling. I went back to reception and they assistant there was most helpful. She changed my room immediately and made sure that the new room was correct before having me go up there. The second room was flawless or so I thought until I went to take a shower and there were no towels. This was mentioned to reception and again she was very apologetic and had it fixed while I was having dinner. Fantastic service.
Wei L. Business travelers Singapore, July 4, 2013
Comfortable, clean, slow wifi though

Comfortable, Clean, Great restaurant
9.3
Room was very spacious with a comfortable king sized bed. WIFI connection was pretty bad in the room, perhaps they should install more routers. WIFI in the lobby and the restaurant was very strong though.
Wiwiek E. Couples Indonesia, July 3, 2013
Just Ok. Nothing Special

Large room, big garden, and alternative swimming pools
4
The room was dusty and damp. When we booked it was not indicated that it will be an apartment type, so it is very far from the hotel lobby. The kitchenette stove top is absolutely rusty and unusable. The internet is not working properly and very slow. Some of the lighting were broken. The good thing about our stay was the hot water. It was strong and hot immediately. Other than that, the entire stay was just ok. I would not go back and stay in this hotel, and I would recommend the management of the hotel to look into soft refurbishment at least.
Abdul R. Couples Malaysia, July 3, 2013
Very nice hotel

Room, swimming pool & garden
9
It was great. I love the surrounding area. I feel safe. They have guards performing safety inspection at the entrance.
Retno W. Couples Indonesia, July 2, 2013
Nice Quiet Hotel

big room, quiet, friendly
7.7
it was quite a nice stay. Very surprise of how big the room is. we had a room with its own living room as big as the bedroom itself. Big bathroom too. nice view of the pool outside. Its a hotel to stay a few quiet days. not a hotel that have loads of fun stuff, but definitely has what it need. a comfy room.
Gracy W. Families with young children Indonesia, July 2, 2013
Not meeting expectation as 4-star hotel

Ground/garden looks pretty, nothing other
4.3
Not meeting expectation as 4-star hotel. Room is outdated, bathtub looked old and not clean, old flooring, old everything (there was even a hole on the bedsheet!). Certainly disappointed!
Milka H. Families with young children Indonesia, June 30, 2013
Nice stay for family with young children.....

swimming, relaxing, good location
6
Overall it's a nice hotel for a family .....
Indrawati W. Families with older children Indonesia, June 29, 2013
Nice stay in a nice hotel

It's size, easy access, cleanliness
7.7
When we checked in, the hotel staff told us that our room was upgrade to a better type without any additional charge. It was our lucky then
Fajar S. Business travelers Indonesia, June 28, 2013
good place

big hotel
6

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Customer Reviews - Novotel Surabaya Hotel, Surabaya

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