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Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

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Area: Surabaya Center Number of Rooms: 209
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
1125 reviews

Value for Money
7.5
Location
7.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.6
Food/Dining
7.2
All reviews (1125)
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Yohanna H. Families with older children Indonesia, May 5, 2014
Old Hotel - Breakfast not so Good - Old Amenities

Centrally Located - Good Garden - Good Swimming Pool
7.3
Not Bad, even apartement quit Old; the hotel amenities such as shampoo - soap are the Old version of Novotel. Spacious Room. Kitchenette withous kitchen equipment.
Fatmah J. Families with young children Indonesia, May 3, 2014
Nice hotel for young children

Nice service, clean and great swiming pool
9
Staff were friendly and fast service, a comfortable atmosphere and natural surroundings, a nice swimming pool for children, close to downtown shopping and typical food of Surabaya
Gary A. Business travelers United Kingdom, April 8, 2014
Well appointed, but looking a little tired!!

The pool and breakfast
5.3
Whilst this hotel is a very good quality with a great restaurant, some of the rooms are beginning to look very tired and badly in need of an update. We booked a suite and arrived at two in the morning, it took staff 30 minutes to open the room door, obviously had not been used for some time. This was apparent by the smell of stale smoke and poor drains, so bad we had to request a room change. The suites are large and well equipped but are long overdue for a refurb and way below the standard expected of a hotel of this calibre. The only other area of problem was with the in room wifi being poor, better is expected and needed in a business hotel. However, I cannot praise the staff enough as every complaint or request was handled excellently and apart from the room a fairly good experience.
Sucipto A. Business travelers Indonesia, March 31, 2014
Nice and Pleasant Stay

Large, Clean and Comfortable Room, Nice Garden
8
Dina S. Groups Indonesia, March 30, 2014
Old Fashion Furniture Apartment

Friendly pool for children, easy access to Surabaya Zoo and good for family vacation
5.7
I was stay in Novotel apartment which located different from hotel. This apartment room were facilitated with old fashion furniture and quite dusty in the couch. It made us not comfortable to gathering in a living room. But others are OK for family.
Purwanta I. Business travelers Indonesia, March 28, 2014
Not good at all

nothing
5
The room is dirty and many equipment were broken. I prefer to pay more but get better room. Be sure I will not stay in Novotel Surabaya. Totally different with others Novotel
Nora H. Families with young children Malaysia, March 26, 2014
excelkent

staff n location n surroundings
7.3
Peter A. Families with young children Australia, March 22, 2014
Great breakfast,good price

The best breakfast,best gardens and great staff services
10
We stayed at novotel surabaya many times and always the best service ever we got. So comfortable room,the best breakfast and the staff all very polite and top service. Highly recommended.
Min J. Business travelers South Korea, March 19, 2014
value for money

wifi connection, friendly staff, overall cleaness, swimming pool
7.7
Adam L. Business travelers Australia, March 18, 2014
Short and comfortable

Close to the city, comfortable room and great service
6.3
A short stay for business, traffic can be a bit of a headache in this area, but nice hotel and excellent staff

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Customer Reviews - Novotel Surabaya Hotel, Surabaya

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