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Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

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Hotel Area: Surabaya Center Number of Rooms: 209
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
1074 reviews

Value for Money
7.5
Location
7.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.6
Food/Dining
7.2
All reviews (1074)
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Christian W. Families with older children Indonesia, October 20, 2012
Nice hotel with a great pool and play ground

The pool and the garden is amazing
8
staying with my family and kid so love about the pool
Ida S. Solo travelers Indonesia, October 13, 2012
Perfect hotel at a perfect location

Great swimming pool, great and spacious room.
9.3
I booked a superior king room but because of the high occupancy at that moment, the officer upgraded my room into a Suites Room, which is very spacious and cozy. The staffs were very friendly and the location is very close to the city centre and many malls in Surabaya. The hotel was very clean and all facilities functioned well.
Mohamed Z. Couples Canada, October 3, 2012
Vary old and bad rooms bath tub and sink creked

No one should go to this hotel it's not four star it's only 1 star
2.3
Vary bad maintain need full rebuild should take out this hotel from the list I will never go to Novotel again
Rani W. Groups Indonesia, September 27, 2012
nightmare on 8 am

the food on the restaurant was great
5.7
late check in 00.30am(with notice)and wait around 45 min to get the room,we got new renovation room full of mosquito,we manage to sleep by 4am, but 8am they start to drill and bang bang the room next to,after complain they manage to stop it, and we carry on the sleep,and get lunch in the restaurant, the hotel give compensation of the morning noise with free transport to the airport.
Joy L. Business travelers Singapore, September 22, 2012
Lovely hotel

Nice relaxing environment
6.3
Hotels have nice environment with good and friendly service. Rooms are reasonable but upper deck ones need to be renovated. Wifi is on seperate charges. Live band is quite good. Swimming pool needs to be cleaned due to leaves and chlorine is quite high.
Sightseeing/Attractions Tip: Mount Bromo is lovely to visit in Surabaya but would need fine weather to have a good view.
Ml F. Groups Indonesia, September 22, 2012
Hotel dan layanan yang bagus disertai senyman

Kolam renang
7.3
Resort di tengah kota. Anda bagaikan liburan setelah penat seharian di keramaian kota surabaya. Saya recommended hotel ini akan tetapi pelayanan check in sangat lama mungkin karena kesiapan dari kamar. Kamar nya cukup besar. Dan fasilitas hotel yang banyak. Cocok apabila menginap dengan keluarga dan anak kecil.
Nightlife Tip: Dekat dengan penthouse night club
John C. Business travelers New Zealand, September 15, 2012
ok hotel

friendly staff
6.7
The room is musty; I was in the old wing, should have requested for new wing; No sound proof, could hear call for prayer early in the morning
Meyna S. Business travelers Indonesia, September 13, 2012
Good environment but not really comfortable

swimming pool
6
Really enjoy the hotel's environment.. i love the pool view. but did not really enjoying the room. big space but feels empty. Also the renovation during my stay was still working until 11 pm.
Travel tip: ask for a higher level room, not in the first floor..
Rahmat R. Business travelers Indonesia, September 12, 2012
Great location

Very nice service
7.7
When arriving at the hotels, all the hotels personnel was very helpful. During check-in they are very polite. The rooms are wonderful, nice view, room service was very polite. It was a great business during stay in novotel
Michael S. Couples Luxembourg, September 10, 2012
Good hotel but noisy during renovation

Good location, friendly staff, renovated rooms are nice
4.7
Overall would be a good hotel but staying during their renovations is not recommended. Knocking, drilling and sawing starts at 8am, Saturdays and Sundays as well. The room was very nice, newly renovated but not finished, it seemed. No hot water, no safety deposit box and still some uncovered holes/cables on the walls. Staff was friendly and helpful, car park is convenient.

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Customer Reviews - Novotel Surabaya Hotel, Surabaya

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