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Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

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Area: Surabaya Center Number of Rooms: 209
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
1125 reviews

Value for Money
7.5
Location
7.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.6
Food/Dining
7.2
All reviews (1125)
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Ml F. Groups Indonesia, September 22, 2012
Hotel dan layanan yang bagus disertai senyman

Kolam renang
7.3
Resort di tengah kota. Anda bagaikan liburan setelah penat seharian di keramaian kota surabaya. Saya recommended hotel ini akan tetapi pelayanan check in sangat lama mungkin karena kesiapan dari kamar. Kamar nya cukup besar. Dan fasilitas hotel yang banyak. Cocok apabila menginap dengan keluarga dan anak kecil.
Nightlife Tip: Dekat dengan penthouse night club
John C. Business travelers New Zealand, September 15, 2012
ok hotel

friendly staff
6.7
The room is musty; I was in the old wing, should have requested for new wing; No sound proof, could hear call for prayer early in the morning
Meyna S. Business travelers Indonesia, September 13, 2012
Good environment but not really comfortable

swimming pool
6
Really enjoy the hotel's environment.. i love the pool view. but did not really enjoying the room. big space but feels empty. Also the renovation during my stay was still working until 11 pm.
Travel tip: ask for a higher level room, not in the first floor..
Rahmat R. Business travelers Indonesia, September 12, 2012
Great location

Very nice service
7.7
When arriving at the hotels, all the hotels personnel was very helpful. During check-in they are very polite. The rooms are wonderful, nice view, room service was very polite. It was a great business during stay in novotel
Michael S. Couples Luxembourg, September 10, 2012
Good hotel but noisy during renovation

Good location, friendly staff, renovated rooms are nice
4.7
Overall would be a good hotel but staying during their renovations is not recommended. Knocking, drilling and sawing starts at 8am, Saturdays and Sundays as well. The room was very nice, newly renovated but not finished, it seemed. No hot water, no safety deposit box and still some uncovered holes/cables on the walls. Staff was friendly and helpful, car park is convenient.
Jun L. Business travelers China, September 8, 2012
Good hotel and nice people

good for business trip
8
stayed there several trips, always good. good location and nice people, easy for shopping and sightseeing, will try to stay there again next time.
Widjanarko P. Solo travelers Indonesia, September 7, 2012
Moderate resort type and keep upgrading

Nice pool area and beautiful garden lanscape
4.7
Booked through Agoda since there's a promo but find out the rate was not including breakfast. I might missed this info from Agoda though. Anyway, it is a quite old hotel suite and apartment. I stayed for 2 nights in an upgraded room type since there's groups checking in as well as renovation under going. My room was a new renovated one but it is a bit dusty all over the bedroom floor even bathroom floor. Running water for shower not strong enough and I had to called the Manager to stop the worker for doing renovation stuff at 19:00. This is a four star but I don't know, I'm not really pleased.
Lay K. Couples Malaysia, September 4, 2012
Lovely hotel and service with smile

Comfortable
9
Feel great to continue my second stay in this hotel. So relax and feel good to stay. There is a big garden and nice swimming pool. Nice view for photo shooting.
Lay K. Couples Malaysia, September 3, 2012
Lovely hotel and service with smile

Great Locations with Comfortable Rooms
8.7
This is my first time to stay in Novotel, Surabaya. Its very clean and comfortable. The room is big. Great stay.
Monica I. Families with older children Indonesia, September 3, 2012
Great Hotel with a beautiful swimming pool

The swimming pool
7.3
Overall performance is good. The service a little bit taking a long time. The room is big. Location is very good. Easy access to park the car nearby the room

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Customer Reviews - Novotel Surabaya Hotel, Surabaya

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