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Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

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Area: Surabaya Center Number of Rooms: 209
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
1125 reviews

Value for Money
7.5
Location
7.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.6
Food/Dining
7.2
All reviews (1125)
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Reeena A. Couples Singapore, December 26, 2013
Not too bad

the pool,
7
It took me almost 2 hours to check in to the room..as they said they re cleaning the room After checking to the room.no towels found.As for breakfast,,not enough of chairs and tables to dine. We have to wait...almost for everything....I ordered dinner,after one hour plus I called for room service enquiring on the food then only they mentioned the staff where suppose to bring in the food has slipped and fall.So they recook for us.But it will be pleasant if they inform us of what is happening instead I have to call & check what is going on.The reception all were friendly..After all it was alright.....
Lidya Y. Couples Indonesia, December 24, 2013
good location

location,clean, service
6.3
Michael W. Business travelers Indonesia, December 23, 2013
Nice hotel

Food, room, staff
8
Deasi K. Families with young children Indonesia, December 22, 2013
it was a wonderful short holiday

large room, nice pool, activities for children
8.3
Erina R. Families with older children Indonesia, December 22, 2013
overall is nice except pastry not excellent

room, view, services
7.3
overall is nice room is neat and clean, view is nice like before, services is good. except : a. the food not excellent like loong time ago... espcially on pastry it is not excellent like before b. room checking / maintenance is also important especially on the Air Con. during my stay, the air con was less freon ( it was not cold)
Ka L. Business travelers Hong Kong, December 21, 2013
value of money

clean & big room, value of money, friend staff
7.3
Friendly staff. Clean & big room. But internet speed should be improved.
Santi A. Families with young children Indonesia, December 20, 2013
Nice hotel but need repairing at all

nice garden, large room, good facilities
5.3
the room need renovation. room are large but the location of this apartment feels so old & not maintance well. Wifi doesn't work. -------------------------------------------------------------------------------------------------------------
Ka L. Business travelers Hong Kong, December 20, 2013
Friendly staff

Value of money, friendly staff, clean room
7.3
Friendly staff. Clean & big room. But internet speed should be improved.
Ka L. Solo travelers Hong Kong, December 19, 2013
Friendly Staff

Friendly Staff, Value of Money, Great Room
7.3
Friendly staff. Clean & big room. But internet speed should be improved.
Jefery E. Couples Indonesia, December 19, 2013
Nice and Comrotable hotel at Good Price

Comfortable bed; large bedroom; wifi in the room
7.7
Our stay at Novotel Surabaya was nice. We spent 2 nights there. The hotel is strategically located near the center of Surabaya town, so it is convenient to get to shopping center and also restaurants nearby. Novotel Surabaya offers a 4 stars hotel quality at reasonable price. I highly recommend this hotel for travellers who plan a trip to Surabaya. Good value for the money

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Customer Reviews - Novotel Surabaya Hotel, Surabaya

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