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Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

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Novotel Surabaya Hotel Surabaya - Restaurant Novotel Surabaya Hotel Surabaya - Exterior Novotel Surabaya Hotel Surabaya - Exterior Novotel Surabaya Hotel Surabaya - Meeting Room Novotel Surabaya Hotel Surabaya - Interior Novotel Surabaya Hotel Surabaya - Interior Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Guest Room
Area: Surabaya Center Number of Rooms: 209
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
1152 reviews

Value for Money
7.5
Location
7.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.6
Food/Dining
7.2
All reviews (1152)
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Adianto B. Solo travelers Indonesia, January 1, 2014
Nice hotel

Worth the money, good food, good facility for childrens
8
It was a nice stay. But its a bit loud with all the fireworks during New Year Eve. The playclub for kids was closed on 1st Jan so a bit disappointed. A bit dirty on the floor underneath the bed (Ive got a 15mth baby and he tends to roam around and put anything in his mouth). The food was great, room service was quick to response our inquiries. Need to work on the Wi-fi since its so weak in the room. I have to go out on the balcony to get the signal.
Jisia J. Families with older children Indonesia, December 28, 2013
the longest check-in process and not clean hotel

large size
3.3
Longest check-in process (more then 1 hour), the room was not clean, no TV on the living room, very far access from the lobby
Reeena A. Couples Singapore, December 26, 2013
Not too bad

the pool,
7
It took me almost 2 hours to check in to the room..as they said they re cleaning the room After checking to the room.no towels found.As for breakfast,,not enough of chairs and tables to dine. We have to wait...almost for everything....I ordered dinner,after one hour plus I called for room service enquiring on the food then only they mentioned the staff where suppose to bring in the food has slipped and fall.So they recook for us.But it will be pleasant if they inform us of what is happening instead I have to call & check what is going on.The reception all were friendly..After all it was alright.....
Lidya Y. Couples Indonesia, December 24, 2013
good location

location,clean, service
6.3
Michael W. Business travelers Indonesia, December 23, 2013
Nice hotel

Food, room, staff
8
Deasi K. Families with young children Indonesia, December 22, 2013
it was a wonderful short holiday

large room, nice pool, activities for children
8.3
Erina R. Families with older children Indonesia, December 22, 2013
overall is nice except pastry not excellent

room, view, services
7.3
overall is nice room is neat and clean, view is nice like before, services is good. except : a. the food not excellent like loong time ago... espcially on pastry it is not excellent like before b. room checking / maintenance is also important especially on the Air Con. during my stay, the air con was less freon ( it was not cold)
Ka L. Business travelers Hong Kong, December 21, 2013
value of money

clean & big room, value of money, friend staff
7.3
Friendly staff. Clean & big room. But internet speed should be improved.
Santi A. Families with young children Indonesia, December 20, 2013
Nice hotel but need repairing at all

nice garden, large room, good facilities
5.3
the room need renovation. room are large but the location of this apartment feels so old & not maintance well. Wifi doesn't work. -------------------------------------------------------------------------------------------------------------
Ka L. Business travelers Hong Kong, December 20, 2013
Friendly staff

Value of money, friendly staff, clean room
7.3
Friendly staff. Clean & big room. But internet speed should be improved.

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Novotel Surabaya Hotel SurabayaNovotel Surabaya Hotel Surabaya - RestaurantNovotel Surabaya Hotel Surabaya - ExteriorNovotel Surabaya Hotel Surabaya - ExteriorNovotel Surabaya Hotel Surabaya - Meeting RoomNovotel Surabaya Hotel Surabaya - InteriorNovotel Surabaya Hotel Surabaya - InteriorNovotel Surabaya Hotel Surabaya - Swimming PoolNovotel Surabaya Hotel Surabaya - Swimming PoolNovotel Surabaya Hotel Surabaya - Swimming PoolNovotel Surabaya Hotel Surabaya - Guest Room

Customer Reviews - Novotel Surabaya Hotel, Surabaya

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