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Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

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Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Guest Room Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Exterior Novotel Surabaya Hotel Surabaya - Exterior Novotel Surabaya Hotel Surabaya - Bathroom Novotel Surabaya Hotel Surabaya - Facilities Novotel Surabaya Hotel Surabaya - Guest Room Novotel Surabaya Hotel Surabaya - Meeting Room Novotel Surabaya Hotel Surabaya - Interior Novotel Surabaya Hotel Surabaya - Guest Room Novotel Surabaya Hotel Surabaya - Facilities
Area: Surabaya Center Number of Rooms: 209

Recent customer reviews

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Very good

7.4

based on
1483 reviews

824 reviews in English

Value for Money
7.5
Location
7.2
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.7
Food/Dining
7.2
All reviews (1483)
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Rizki P. Couples Indonesia, February 2, 2016
Great place to leisure

facilities, atmosphere, big room
10
was a good time and will be back for next trip
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Tiur I. Couples Australia, January 27, 2016
Satisfying

Bed, interior and bathroom
10
Very nice
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Ruth M. Business travelers Indonesia, January 23, 2016
good

location, food, clean
6.3
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Yuni K. Solo travelers Indonesia, January 17, 2016
good

poll view, garden
9
i request the pool view but i got the garden view, but its ok even those room looked smaller. another was really fine
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Qin L. Business travelers China, January 9, 2016
good

good for breakfast envirement and suitable,room is big
8.7
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Bambang S. Families with young children Indonesia, December 31, 2015
need major improvement
2.7
This customer has only rated this hotel and has not submitted any comments.
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Eran P. Families with young children Indonesia, December 31, 2015
Cozy place in Surabaya city

It is very close to the central of the city. It has a spacious room. I check in at night time yet it was high season , but even the security guy is so helpful. Nice garden, swimming pool and gym.
8.7
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Ari W. Families with older children Indonesia, December 24, 2015
value for money and family

environment, location and price
7.7
looks very nice but will better if they have more supporting staff in peak season
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Teddy J. Families with young children Indonesia, December 24, 2015
The Hotel Maintenance is too bad
4
So disappointed... I choose 2 bed room apartment It was in terrible condition First when you come into room you can smell that room is empty for long time Looks like 90's Hotel... too difficult for me to descripted the condition I request to move to single bed room hotel ... and its was ok On 2nd night the air cond was in trouble... Sweaty at 10pm in the middle of sleep ... The Breakfast slow refill with too little space and food was standard 3 star hotel
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Erwin E. Couples Indonesia, December 19, 2015
Good Hotel Room With Disappointing Staff Services

Cleanliness, Cozy and Comfortable Room
4.7
Perhaps this is the first time and the last time I stay in Novotel group all over the world. Room is comfortable, cozy and pleasant. Staff services are the worst in my experience. Arguing with receptionist and parking staff about parking ticket and room boy that even wait for tips, very uncomfortable and not polite at all. Hope management will train their staff and treat guest as it should be. Thanx
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