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Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

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Novotel Surabaya Hotel Surabaya - Restaurant Novotel Surabaya Hotel Surabaya - Exterior Novotel Surabaya Hotel Surabaya - Exterior Novotel Surabaya Hotel Surabaya - Meeting Room Novotel Surabaya Hotel Surabaya - Interior Novotel Surabaya Hotel Surabaya - Interior Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Guest Room
Area: Surabaya Center Number of Rooms: 209
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
1193 reviews

Value for Money
7.5
Location
7.2
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.7
Food/Dining
7.2
All reviews (1193)
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Djonson M. Families with young children Indonesia, October 5, 2014
Hotel staff attitude need improvement

Landscape and nice pool
5.7
I arrived at 17.30 and checked in just minutes. With such a nice pool, I bring my son to play in the pool. I noticed that there is an event of business gathering on pool area for the night and the preparation is still on the way. After 15 minutes the hotel staff approached me and tell me the pool area is restricted due to the dinner by the pool event. I asked for 15 minutes time and he did not respond. Then I just went to state my right as hotel guest to use the pool as part of hotel facility and I asked for pool towel. The staff did not come back until I finished my pool activity. The next morning when registering for breakfast, I was told the room was for 1 pax only and I need to pay extra breakfast charge. I went to the receptionist to solve this problem and he insisted that I booked 2 rooms with 2 adults, I admit that I made booking mistake as I am accustomed to hotel regulation to impose max occupancy to 2 pax per room with breakfast. At first he agreed to give 1 extra breakfast and for the other room still needs to pay for the second breakfast. I agreeed to this solution. After 30 minutes the same staff informed me that his manager agreed to provide each room with 2 breakfast instead just one breakfast stated in the booking. I really appreciate this type of service in hospitality industry. Well done Novotel Surabaya. The only minus point is the parking ticket for my car, as I registered the car number upon check in, I was still charged for parking fees. Maybe the system needs some update. Thank you Novotel Surabaya.
Daniel L. Solo travelers Indonesia, September 28, 2014
an old hotel in surabaya

cheap, cheap, and cheap
4
an old and noisy hotel. train every 15 mins...
Erna T. Couples Indonesia, September 28, 2014
Very comfortable

Clean, comfort, valueable
9.3
Very enjoy and i'll stay again later
Novita T. Couples Indonesia, September 28, 2014
Nice place but very common service for 4 star hote

Best thing is architecture of this hotel and around the hotel make you feel comfort. And the room is clean and there isn't smoked smell.
6.7
I stayed there because my younger sister held her wedding at there. So for efficient reason I stayed at there too.
Liesda T. Families with young children Indonesia, September 22, 2014
Resort hotel

Room size, Hotel design, Facility
6
Staying 1 night with my family.Booked a garden view room. it's a bit misleading by the photos from the web, it's basically a small garden with a Parking lot view... perhaps you should book for the Pool view room to get better view. the Room is decent. 1 booked for a 1 large bed; and it's actually 2 single bed put together as one big bed. not comfy for the one slept in the middle. ... and yes there are some mosquitoes inside my room too. my children got bitten in the face. very annoying. Waken up early by the children, wanted to go swimming.only to find the pool is still under maintenance until 7 am.by the time we swim, the water is not clean.a lot of stuff like white tissue floating in the water. (maybe the chemical used for maintenance) decided to cancel the swim , with a lot of disappointment. Overall our stay is well below our expectation. my personal tips: taxi from hotel to: Gubeng station, Galaxy mall, Ciputra World cost arroung IDR35 - 40,000.travel time allow approx. 20-30 minutes. the bakery in lobby offer 50% discount from 8-10pm. Good quality & cheap.
Rita D. Groups Indonesia, September 15, 2014
We enjoyed our stay very much.

Resort ambience, Delicious food, Lovely Room..
8.7
memorable stay, but check in took a long time
Seow H. Business travelers Singapore, September 11, 2014
Comfortable and cosy

Clean, spacious and comfortable
8.7
Very pleasant stay at the hotel. Breakfast improved since last visit but I think it can be even better. Room and shower were great!
Yuwana Y. Couples Indonesia, September 9, 2014
great hotel

clean, room was nice, friendly staff
8
it was nice, the room was comfy and neat, the bathroom was clean.. aircon was cool..
Leonardo T. Business travelers Indonesia, September 8, 2014
perfect

big, clean, nice
9.7
perfect
Leonardo T. Business travelers Indonesia, September 7, 2014
nice

big, nice, perfect
10
it was a great stayed

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Customer Reviews - Novotel Surabaya Hotel, Surabaya

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