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Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

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Area: Surabaya Center Number of Rooms: 209
Free Wi-Fi

Recent customer reviews

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Good

7.2

based on
347 reviews

Value for Money
7.2
Location
7.0
Staff Performance
7.3
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.5
Food/Dining
6.9
Business travelers (347)
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Prayitno P. Business travelers Indonesia, June 6, 2014
Easy access, nice garden, natural surroundings

Wide, nice, and clean rooms, nice ground
8
Vera S. Business travelers Indonesia, June 6, 2014
Good enough ... room is clean.

Big room, central and clean.
6
No complain ... for city hotel is okay.
Ron G. Business travelers Singapore, June 4, 2014
nice hotel

friendly, helpful, clean
7.3
Theo M. Business travelers Indonesia, June 4, 2014
Good!

Nice gardens & swimming pools!
8
The hotel room was spacious, clean and tidy. There is not much choice of food for breakfast. My room is is just next to the train track and a mosque. If it is for short business trip, it is good enough.
Leonardo T. Business travelers Indonesia, May 19, 2014
It was superb

nice, clean, cozy
10
it was great
Sook F. Business travelers Malaysia, May 8, 2014
Good for short stay business traveller

Friendly staff, clean and value for money
7
There is limited choice on breakfast.
Gary A. Business travelers United Kingdom, April 8, 2014
Well appointed, but looking a little tired!!

The pool and breakfast
5.3
Whilst this hotel is a very good quality with a great restaurant, some of the rooms are beginning to look very tired and badly in need of an update. We booked a suite and arrived at two in the morning, it took staff 30 minutes to open the room door, obviously had not been used for some time. This was apparent by the smell of stale smoke and poor drains, so bad we had to request a room change. The suites are large and well equipped but are long overdue for a refurb and way below the standard expected of a hotel of this calibre. The only other area of problem was with the in room wifi being poor, better is expected and needed in a business hotel. However, I cannot praise the staff enough as every complaint or request was handled excellently and apart from the room a fairly good experience.
Sucipto A. Business travelers Indonesia, March 31, 2014
Nice and Pleasant Stay

Large, Clean and Comfortable Room, Nice Garden
8
Purwanta I. Business travelers Indonesia, March 28, 2014
Not good at all

nothing
5
The room is dirty and many equipment were broken. I prefer to pay more but get better room. Be sure I will not stay in Novotel Surabaya. Totally different with others Novotel
Min J. Business travelers South Korea, March 19, 2014
value for money

wifi connection, friendly staff, overall cleaness, swimming pool
7.7

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Customer Reviews - Novotel Surabaya Hotel, Surabaya

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