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Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

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Hotel Area: Surabaya Center Number of Rooms: 209
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
155 reviews

Value for Money
7.5
Location
7.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.6
Food/Dining
7.2
Families with young children (155)
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Nora H. Families with young children Malaysia, March 26, 2014
excelkent

staff n location n surroundings
7.3
Peter A. Families with young children Australia, March 22, 2014
Great breakfast,good price

The best breakfast,best gardens and great staff services
10
We stayed at novotel surabaya many times and always the best service ever we got. So comfortable room,the best breakfast and the staff all very polite and top service. Highly recommended.
Peter A. Families with young children Australia, March 16, 2014
Best hotel in surabaya

Confortable room,great breakfast,great staff service
10
Like always,the best service from Novotel. Highly recommended. We want to borrow a baby cot it was already waiting even before we get to the room. Best staff service.
Maykel G. Families with young children Indonesia, February 9, 2014
bad stinky old apartment

food, place, pool
3
the apartment of novotel surabaya was old. you can smell the disgusting stinks from the bath tub all over the place.. kitchen area was poorly maintained. rust are everywhere. you can hear loud noise of train behind the apartment eventhough the windows already sealed. not good for families with younger children. #i am staying with 6 months old. as i try to amend the booking, they stay it was not possible.. as they have large group coming. but after i complaint, then they say the room is available. but too bad, we opt to move elsewhere within our 4 hours in the apartment. lift lobby was dark and he elevator is old. creepy. breakfast are good. not disappointing. good job on varieties food selections not recommended. opt for hotel rooms instead.
Deasi K. Families with young children Indonesia, December 22, 2013
it was a wonderful short holiday

large room, nice pool, activities for children
8.3
Santi A. Families with young children Indonesia, December 20, 2013
Nice hotel but need repairing at all

nice garden, large room, good facilities
5.3
the room need renovation. room are large but the location of this apartment feels so old & not maintance well. Wifi doesn't work. -------------------------------------------------------------------------------------------------------------
Dinanath N. Families with young children India, December 16, 2013
nice, comfortable place

ambience, friendly and helpful staff
6.7
Overall comfortable stay. However, first room a/c not working. Second room bathroom water would leak out to the bedroom floor. But staff was friendly and attentive. So overall ok service.
Effendi H. Families with young children Indonesia, November 24, 2013
horrible apartment with broken/damaged furniture.

none
3
awful. had to fight with the parking staff and argued with front office staff. very ignorant front office staff... hope that the corporate staff in hq could really look into the super poor services standard
Tinton S. Families with young children Indonesia, November 17, 2013
Nice resort in the city center

Great Room, nice swimming pool, friendly staff
7.7
we had a pleasant stay at Novotel Surabaya, great location nearby city center, good facilities for children, friendly staff, comfortable room.
Maria T. Families with young children Indonesia, November 10, 2013
good hotel need renovation

big room, nice staff and breakfast
6.3
breakfast is great, children friendly with lots of activities todo for children

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Customer Reviews - Novotel Surabaya Hotel, Surabaya

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