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Excellent 8.2
Based on 177 reviews

Recent customer comments

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based on 177 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.2
  • Location 8.6
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 7.9
  • Food/Dining 7.5

Trevor L.
New Zealand
February 17, 2015
A Novotel Weekend
The food was great, meticulous attention to detail, staff ever-helpful
Very enjoyable and relaxing

Rebekah C.
New Zealand
February 09, 2015
sleepless and hungry in wellington
the staff where very nice we cant think of another two
On arrival to the hotel we met the front staff who where very helpfull and informative.we got to our room and it was very small and the promised harbour views was just a view of a building,we tried to sleep the first night and the bed was so uncomfortable we only got a few hours sleep each night we stayed and upon waking up we had a lot of pain in our backs it was like there had been 5 sumo wrestlers sleeping in the bed everyday for a year before we got to sleep in it. The mattress was very lumpy it was not up to standard especially for the price we paid for the room ($750.00) for 3 nights.we did try breakfast once all the hot food was cold soggy and tasteless except for the saugages tasted like they where gone off plus the coffee tasted like dirty dish water and the bread for the toast was hard.we will not be staying here again and wouldnt even recommend to someone we didn't like.

kevin W.
New Zealand
February 01, 2015
cleanliness, welcoming staff, spectacular location
It was fantastic, i loved everything about it.. i wish there was some sort of loyal customer special, because i will never stay at another hotel again.. thanks again

Krystal G.
January 20, 2015
Great access to Lambton Quay and attractions
location to Lambton Quay, comfort and modern
We had a great stay at the Novotel Wellington. It had direct access down to Lambton Quay and was in walking distance to all the shopping and nearby sites. The rooms were clean and very comfortable and although WiFi is not free in the rooms, you can access the internet in the lobby for free. Overall staff were nice and it was comfortable.

Sarah M.
New Zealand
January 10, 2015
Great deal
Valet parking, room quality, value for money
Excellent. Nothing was a hassle for the staff.

Adrian N.
United Kingdom
January 09, 2015
A small modern hotel close to ferry terminal
Small. Modern-ish. Close to ferry terminal.
Was ok, nothing exceptional. We didnt arrive until around 6pm to catch the 930am ferry the following morning so didnt really need much. Didnt feel like any service was provided though. Hotel should be a 3 star. Its a nice, small, modern looking hotel but not sure whats underneath it. I got kind of itchy on my legs during the night, I hope it wasnt because of any bugs in the bed. Breakfast wasnt too good. Thought wifi was free but apparently had to pay $10 for the day. But overall hotel was ok as a transit hotel. It served its purpose. Rate maybe should be a little lower.

Tanya C.
January 09, 2015
Great location, comfortable beds- expensive wifi
Location, comfortable beds

Alice P.
January 04, 2015
New Year's in Wellington
Breakfast choice was very good and quality was good too
We had a lovely time in Wellington itself, hotel was in an OK location. You can access it from a shopping centre which I felt was strange as anyone can just get into it. It is locked after hours and you need your card to gain access but I wouldn't be comfortable going in on my own. Also found the staff were very helpful and courteous apart from the one lady that checked us in.

Philip W.
United Kingdom
December 31, 2014
Great city centre location
location, views and rooms
decent City centre hotel with good rooms, breakfast and location

cherie L.
New Zealand
December 26, 2014
location, price, cleaniless
Great, suitable andconvenient