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Excellent 8.2
Based on 182 reviews

Recent customer comments

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based on 182 reviews
  • Cleanliness 8.6
  • Facilities 7.6
  • Location 8.6
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for money 7.9
  • Food/Dining 7.5
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Jane M. from New Zealand
Stayed one night in April 2015
Handy to everything
Easy to get to and from airport and head north after staying. The breakfast was really nice and up to novatel standards and it was quiet
Reviewed April 05, 2015

Jenny H. from New Zealand
Stayed one night in March 2015
lovely experience
This hotel was clean, modern, comfortable and in a perfect location. Thank you very much.
Fabulous stay. Will definitely be back and would recommend to others.
Reviewed March 19, 2015

PETER M. from Australia
Solo travelers
Stayed 2 nights in February 2015
My Stay
Reviewed February 25, 2015

Robin B. from New Zealand
Families with young children
Stayed one night in February 2015
dropping my daughter to Victoria
nice sheets and comfortable bed
All good and very central
Reviewed February 24, 2015

Trevor L. from New Zealand
Stayed one night in February 2015
A Novotel Weekend
The food was great, meticulous attention to detail, staff ever-helpful
Very enjoyable and relaxing
Reviewed February 17, 2015

Rebekah C. from New Zealand
Stayed 3 nights in February 2015
sleepless and hungry in wellington
the staff where very nice we cant think of another two
On arrival to the hotel we met the front staff who where very helpfull and informative.we got to our room and it was very small and the promised harbour views was just a view of a building,we tried to sleep the first night and the bed was so uncomfortable we only got a few hours sleep each night we stayed and upon waking up we had a lot of pain in our backs it was like there had been 5 sumo wrestlers sleeping in the bed everyday for a year before we got to sleep in it. The mattress was very lumpy it was not up to standard especially for the price we paid for the room ($750.00) for 3 nights.we did try breakfast once all the hot food was cold soggy and tasteless except for the saugages tasted like they where gone off plus the coffee tasted like dirty dish water and the bread for the toast was hard.we will not be staying here again and wouldnt even recommend to someone we didn't like.
Reviewed February 09, 2015

kevin W. from New Zealand
Stayed one night in January 2015
cleanliness, welcoming staff, spectacular location
It was fantastic, i loved everything about it.. i wish there was some sort of loyal customer special, because i will never stay at another hotel again.. thanks again
Reviewed February 01, 2015

Krystal G. from Australia
Stayed 2 nights in January 2015
Great access to Lambton Quay and attractions
location to Lambton Quay, comfort and modern
We had a great stay at the Novotel Wellington. It had direct access down to Lambton Quay and was in walking distance to all the shopping and nearby sites. The rooms were clean and very comfortable and although WiFi is not free in the rooms, you can access the internet in the lobby for free. Overall staff were nice and it was comfortable.
Reviewed January 20, 2015

Sarah M. from New Zealand
Stayed one night in January 2015
Great deal
Valet parking, room quality, value for money
Excellent. Nothing was a hassle for the staff.
Reviewed January 10, 2015

Adrian N. from United Kingdom
Families with older children
Stayed one night in January 2015
A small modern hotel close to ferry terminal
Small. Modern-ish. Close to ferry terminal.
Was ok, nothing exceptional. We didnt arrive until around 6pm to catch the 930am ferry the following morning so didnt really need much. Didnt feel like any service was provided though. Hotel should be a 3 star. Its a nice, small, modern looking hotel but not sure whats underneath it. I got kind of itchy on my legs during the night, I hope it wasnt because of any bugs in the bed. Breakfast wasnt too good. Thought wifi was free but apparently had to pay $10 for the day. But overall hotel was ok as a transit hotel. It served its purpose. Rate maybe should be a little lower.
Reviewed January 09, 2015