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Recent customer comments

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All reviews (177)

Business travelers (30)

Couples (94)

Solo travelers (16)

Families with young children (17)

Families with older children (15)

Groups (5)

Excellent
8.2
based on 177 reviews
Hotel Condition/Cleanliness
8.6
Facilities
7.2
Location
8.6
Room Comfort/Standard
8.3
Staff Performance
8.2
Value for Money
7.9
Food/Dining
7.5

9 Hideki K.
Japan
January 05, 2016
Just Okay
Clean, Friendly staff, and location
Problem 1: Safe Box did not work on two rooms. Resolved straight away by friendly staff. Problem 2: Phone did not work between rooms and I did not ask to fix it anyway.

9 TENG C.
Malaysia
December 28, 2015
Comfortable
Locations is very good, close to Harbour sdn down town.
We were given Harbour view room, the view is fantastic. The staff are friendly, services are prompt!

9 Joel M.
Philippines
January 01, 2016
Accessible to town and many other tourist spots
location is best
it was good

9 Madeline B.
Australia
October 29, 2015
Enjoyed it
The rooms were very clean and comfortable.

9.3 Jessica C.
Australia
October 26, 2015
So close to perfect
Cleanliness, buffet breakfast, awesome bed
It was as you would expect from a Novotel anywhere in the world. Clean, modern, amazing bed. The only things that kept it from being perfect were the bathroom layout (toilet behind the bathroom door??) and the fact there was no free WiFi. Most major hotels these days have a small amount of WiFi included- come on, Novotel, get with the times!

10 Keri C.
Australia
September 20, 2015
Great Hotel
Fantastic location very helpful staff lovely clean room
Eccellent

8.3 Tassa B.
Australia
September 14, 2015
short but sweet
Cleanliness. comfort. location
I only stayed for one night but enjoyed my stay. A very clean room with an extremely comfortable bed and good view, very conveniently located. The included breakfast was great too. I would definately stay here again!

2.7 Tracy D.
Australia
September 09, 2015
fab
Great beds. Great sleep. Access to Lambton Key
Great. Obliging staff. Thanks for allowing parking slightly loner than checkout. :-)

8.7 Sam S.
New Zealand
September 08, 2015
Nice hotel in center of town
Room service breakfast was good, big comfy bed
Everything is what you would expect from a Novotel. Wifi is FREE but very slow.

5.3 Surishta S.
Australia
August 11, 2015
From Melb
Location, bed and location again
It was fine. Nothing out of the ordinary. I checked out early due to emergency and I paid one extra night without using hotel. Refund was not considered So regardless, Novotel profited on one night stay with no occupancy and wouldn't consider partial refund. So quite useless Novotel is in that respect as service was not used but funds taken. Will avoid this hotel as there should have been some consideration.