arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.6
Based on 365 reviews

Recent customer comments

Filter by traveler type
Very good

based on 365 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.5
  • Location 8.5
  • Room Comfort/Standard 7.5
  • Staff Performance 7.6
  • Value for Money 7.3
  • Food/Dining 6.7

8 Lyn S.
December 31, 2015
No free parking, no information no parking attenda
Location location lication
Very poor communicators Room comfortable

10 Norman C.
December 31, 2015
Value for money
Location, clean, large space

8 Michael G.
December 29, 2015
Location tram stop station lovation

5.7 Borhanuddin S.
December 28, 2015
very disappointed

9.7 Robert M.
December 25, 2015
Bed Aircon tv

2.7 Eshanee B.
December 22, 2015
Oaks on collins was not as I expected
We stayed here last week and were not at all happy. The location of this hotel is a bit off the main city and there is no where to load/unload luggage if you are driving your own car. We were three adults and had booked a 2 bedroom apartment which was so tiny and the air-conditioner was also not effective. The bathroom was sooo tiny that you could barely do anything.The worst part was that when we used the kettle to make tea , there was a lemon in the kettle, so it was not cleaned from the last stay. Highly overrated. Will not recommend.

9 Cindy M.
November 09, 2015
Enjoyable stay
Great location. Good value. Very helpful staff

6.3 Lee T.
November 02, 2015
Very poor experience
This is definitely one of the not so good hotel I stayed in. Other than the location, I really can't think of much else there is to it. Here are a couple of things that I noticed. 1. Room is big, but with only one air conditioner in the living room. They partitioned of an section to create a separate room, but there are no windows, no ventilation, no air conditioning in the room. It is more like a cell. 2. There was a second queen bed, place in the living room, which is really strange to see it there. 3. Bathroom sink is a joke, it is really really small. Just enough to put one tooth brush on it and one tube of toothpaste. If you are not careful, everything will be on the floor. 4. The reception is oddly placed outside the hotel to the side. You may actually walk right pass it. To get to it, you have to walk out of the hotel, turn left, then enter the separate area. 5. Chargeable internet access - Internet access is such a common thing now, charging for it is like charging a separate charge for power and water. Most hotels have move away from charging customers for this. I paid AUD18.00 for 24 hours access, at trickling speed. I did a speed test and all I got for download is 0.29Mbps. It was so slow I had trouble loading Google Maps. Once and only once I will stay in this hotel.

10 Anthony F.
November 02, 2015
Oaks Review
relaxing, cozy
very good

8 Hannah S.
October 29, 2015
Comfortable stay for solo traveller
The food I ordered from room service was delicious, the bed was comfy and the staff were very accommodating.
I enjoyed my stay. As someone who was there to unwind and pretty much do NOTHING, I felt I definitely achieved that in comfort. I ordered room service several times which was delivered promptly, apart from one night where I ordered a cheese plate that took over an hour. I had to call again and it was clear that my order had been forgotten about, however I wasn't offer an apology or compensation, which I was disappointed about for a 4 star hotel. Other than that I was pleased with my stay. Staff were friendly and helpful, nothing was a problem. The Blow Dry Bar at the bottom of the hotel was a HUGE bonus for me. I would recommend this hotel to friends and family.