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Recent customer comments

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All reviews (361)

Business travelers (91)

Couples (151)

Solo travelers (61)

Families with young children (14)

Families with older children (18)

Groups (26)

Very good
7.6
based on 361 reviews
Hotel Condition/Cleanliness
7.8
Facilities
7.5
Location
8.5
Room Comfort/Standard
7.5
Staff Performance
7.6
Value for Money
7.3
Food/Dining
6.7

8 Ian C.
Australia
February 09, 2016
Nice
Clean, comfortable, Location
Cery good

4.7 andrew M.
Australia
January 25, 2016
Disappointed
Parking underneath compact grocer close by
Fridge broken all weekend food went off Told we would get phone call when room ready didnt happen waited 1 1/2 hrs Staff a bit space cadet

6 Ernestine H.
Malaysia
January 10, 2016
Ok for a few days stay in city
Great location, staff, service (i.e. self content)
Great location, close to everything -tram, taxi, shops. Staff are fantastic, very helpful and approachable. Average room standard, hot water wasn't working one morning, staff didn't show urgency that it would be fixed immediately. Toilet/bathroom doesn't have exhaust(or exhaust system not working) making the toilet/bathroom very stuffy. Preferred not to keep the door opened as the toilet bowl would be right next to the bed. Housekeeping was not up to standard. Room wasn't cleaned to the same standard everyday. Got 2 face towels 1 day, none the other. On the last day, towels wasn't even rolled, just lazily placed on the bed. Dishes wasn't organised or washed on some days. Room had ants in a few location including kitchen, reported to reception who said they will inform housekeeping but couldn't see any difference the following few days. Had to manage the ants ourselves for the whole trip, not nice.

8.3 janine K.
Australia
January 10, 2016
no correspondence or notification for hot water
staff genuinely happy good advice very apologetic regarding water.
We did have an extremely good stay.. However woke up to cold water ..no announ ement may have been good. Just apologies nothing else.

7.3 Michael G.
Australia
January 03, 2016
Quite place in the City
Location, Room Facilities & Location

8 Lyn S.
Australia
December 31, 2015
No free parking, no information no parking attenda
Location location lication
Very poor communicators Room comfortable

9 Stacey B.
Australia
January 02, 2016
Convenient
Location, Cleanliness, Price
Great

8 Michael G.
Australia
December 29, 2015
Holifay
Location tram stop station lovation

10 Norman C.
Philippines
December 31, 2015
Value for money
Location, clean, large space
Awesome

5.7 Borhanuddin S.
Australia
December 28, 2015
very disappointed
location
Disappointing